ramgllc

Thank you Mike.

The theme developer and I have been studying this, and he pointed out yesterday that when looking at the source on the page, the superfluous product description content is coming from the Footer Builder, and that it seemed to him that the content had been manually added there.

However, while the source on the page does indeed show that the product description is coming from the Footer Builder, there is no such content actually found in the Footer Builder. Plus, I can absolutely guarantee 100 percent that no such content was manually added there, because I am the one and only person who has access, and I have certainly never added any such content to the Footer Builder.

Another thing is that the added product description changes to a different product when you get down to the last subcategory. We’ve also experimented with turning categories off and on or whatever, and that can change the added product description from one product to another.

Also, I haven’t even made any changes in the store at all for months, whether in the categories or products or otherwise. I just happened to look at the store recently sometime after updates to the theme and WooCommerce, and surprise, suddenly this superfluous product description content appeared below the category and subcategory thumbnails.

We’ll keep looking.

Well, actually, the annual subscription does not save people from having to do it manually each year. The automatic renewal of the subscription does, but not the subscription, itself.

It’s no trouble to renew a subscription to anything manually once a year. Most people I know prefer to renew manually. The amount of bookkeeping is the same one way or the other. And with manual renewal, they don’t have to take a chance on not getting a notice in advance from the vendor that an automatic annual renewal is about to occur, and missing the date, and then finding after it’s too late that their credit card has already been charged.

But I guess a workaround would be to pay the subscription for the first year, and then cancel it a day or two later so that it won’t automatically renew. But I guess I’ll pass.

• This reply was modified 8 years, 11 months ago by ramgllc.

Well, you totally mischaracterized and perverted my question. I clearly did not ask why the charge was an annual charge. Anyone with any sense at all understands a need for an annual charge. What I asked very clearly, and even asked it by quoting a statement from your website, was, “Why ‘Renews yearly until cancelled?'” So then, I ask again, why do you automatically renew charges on the account annually until the account is cancelled? Why not give the option to renew only upon request, not automatically?

Also, your statement is evidently false that the annual cost “covers future plugin updates and support beyond the first year.” Your website clearly states to the contrary that the annual charge only “Includes 12 months of support & updates.” You even contradicted yourself in your reply.

For those reasons alone, I would be uneasy about buying anything from you.

• This reply was modified 8 years, 11 months ago by ramgllc.
• This reply was modified 8 years, 11 months ago by ramgllc.

Sorry to be so late in responding, but the system didn’t “Notify me of follow-up replies via email,” even though we have that checked.

Thanks for the reply. We had already considered everything you mentioned.

If we knew how to remove the existing automatic category listings from the existing shop page, that would do the trick for us. That’s basic to what we’re trying to accomplish – remove those listings. That would be even better than redirecting to a different page without the listings.

Then using Visual Composer, which we’re able to do on the existing shop page, we could add back in any links we want to show for various select categories, and do it in our own way.