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Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter James Hunt

    (@rite8rite)

    Thank you Shahin for looking into this.

    This is not a big issue and I can live with it.

    OceanWP keep rocking

    Thread Starter James Hunt

    (@rite8rite)

    I tried disabling everything (plugins/cache) but still encounter the problem, also WAF log shows no blocking queries.

    I also did an web inspection and all files js/css everything loaded without error. Interestingly Colors and Colours both appear in the new menu, I am not sure how many menu item supposes to be on the v4.

    The 2nd pic show the stuck screen and skeleton fields, the Back button icon wont work. I can only click the X icon can leave the customisation screen, otherwise I am stuck.

    This theme is amazing! Thank you for supporting it and happy to share if more info needed.

    [url=https://postimg.cc/svTjws1d][img]https://i.postimg.cc/svTjws1d/ocean1.jpg[/img][/url]

    [url=https://postimg.cc/k2DnHztV][img]https://i.postimg.cc/k2DnHztV/ocean2.jpg[/img][/url]

    ` wp-core

    version: 5.6.14
    site_language: zh_HK
    user_language: en_AU
    timezone: +08:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: closed
    environment_type: production
    user_count: 2
    dotorg_communication: true wp-paths-sizes

    wordpress_path: /var/www/sitename.com
    wordpress_size: 50.97 MB (53449377 bytes)
    uploads_path: /var/www/sitename.com/wp-content/uploads
    uploads_size: 146.62 MB (153742766 bytes)
    themes_path: /var/www/sitename.com/wp-content/themes
    themes_size: 57.54 MB (60339125 bytes)
    plugins_path: /var/www/sitename.com/wp-content/plugins
    plugins_size: 67.06 MB (70317159 bytes)
    database_size: 6.80 MB (7127040 bytes)
    total_size: 328.99 MB (344975467 bytes) wp-active-theme

    name: OceanWP (oceanwp)
    version: 4.0.0
    author: OceanWP
    author_website: https://oceanwp.org/about-oceanwp/
    parent_theme: none
    theme_features: core-block-patterns, align-wide, wp-block-styles, responsive-embeds, editor-styles, editor-style, menus, post-formats, title-tag, automatic-feed-links, post-thumbnails, custom-header, custom-logo, html5, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, widgets
    theme_path: /var/www/sitename.com/wp-content/themes/oceanwp
    auto_update: Enabled wp-themes-inactive (7)

    Astra: version: 4.8.3, author: Brainstorm Force, Auto-updates enabled
    GeneratePress: version: 3.5.1, author: Tom Usborne, Auto-updates enabled
    Twenty Fifteen: version: 3.8, author: the WordPress team, Auto-updates enabled
    Twenty Nineteen: version: 2.9, author: the WordPress team, Auto-updates enabled
    Twenty Seventeen: version: 3.7, author: the WordPress team, Auto-updates enabled
    Twenty Sixteen: version: 3.3, author: the WordPress team, Auto-updates enabled
    Twenty Twenty: version: 2.7, author: the WordPress team, Auto-updates enabled wp-plugins-active (2)

    Activity Log: version: 2.9.2, author: Activity Log Team, Auto-updates enabled
    WP Mail SMTP: version: 4.1.1, author: WP Mail SMTP, Auto-updates enabled wp-plugins-inactive (12)

    Cachify: version: 2.4.0, author: pluginkollektiv, Auto-updates enabled
    Clean and Simple Contact Form: version: 4.9.1, author: Alan Fuller, Auto-updates enabled
    Cookie Notice & Compliance for GDPR / CCPA: version: 2.4.18, author: Hu-manity.co, Auto-updates enabled
    Email Address Encoder: version: 1.0.24, author: Till Krüss, Auto-updates enabled
    Email Templates: version: 1.4.4, author: wpexpertsio, Auto-updates enabled
    Host Header Injection Fix: version: 3.2, author: Jeff Starr, Auto-updates enabled
    Image optimization service by Optimole: version: 3.13.7, author: Optimole, Auto-updates enabled
    Login No Captcha reCAPTCHA (Google): version: 1.7.3, author: Robert Peake and Contributors, Auto-updates enabled
    No Update Nag: version: 1.4.12, author: Scott Reilly, Auto-updates enabled
    Statify: version: 1.8.4, author: pluginkollektiv, Auto-updates enabled
    WPCode Lite: version: 2.2.2, author: WPCode, Auto-updates enabled
    XML Sitemap Generator for Google: version: 4.1.21, author: Auctollo, Auto-updates enabled wp-media

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1690
    imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
    file_uploads: File uploads is turned off
    post_max_size: 16M
    upload_max_filesize: 16M
    max_effective_size: 16 MB
    max_file_uploads: 30
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 122 MB
    imagick::RESOURCETYPE_DISK: 1073741824
    imagick::RESOURCETYPE_FILE: 768
    imagick::RESOURCETYPE_MAP: 512 MB
    imagick::RESOURCETYPE_MEMORY: 256 MB
    imagick::RESOURCETYPE_THREAD: 1
    gd_version: 2.3.3
    ghostscript_version: 9.50 wp-server

    server_architecture: Linux 5.4.0-196-generic x86_64
    httpd_software:
    php_version: 7.4.33 64bit
    php_sapi: fpm-fcgi
    max_input_variables: 1000
    time_limit: 180
    memory_limit: 128M
    admin_memory_limit: 256M
    max_input_time: 180
    upload_max_filesize: 16M
    php_post_max_size: 16M
    curl_version: 7.68.0 OpenSSL/1.1.1f
    suhosin: false
    imagick_availability: true
    pretty_permalinks: false
    htaccess_extra_rules: true wp-database

    extension: mysqli
    server_version: 5.7.35
    client_version: mysqlnd 7.4.33 wp-constants

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /var/www/sitename.com/wp-content
    WP_PLUGIN_DIR: /var/www/sitename.com/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined wp-filesystem

    wordpress: not writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable wp_mail_smtp

    version: 4.1.1
    license_key_type: lite
    debug: No debug notices found.
    lite_install_date: Aug 8, 2023 @ 2:40pm
    Thread Starter James Hunt

    (@rite8rite)

    Hello Alan,

    The problem is now resolved using the v1.3.33, those options can now be disabled!

    Thank you for having those looked at and addressed with no time!

    Have a good day!

    Cheers

    Thread Starter James Hunt

    (@rite8rite)

    Hello Allan,

    I believe I have now identified the conflicting plugin, it was Cachify!

    As soon as I flush my cache with Cachify (using Harddisk cache), I am no longer able to disable the 2 options. I think the issue reported is more to do with Cachify than yours. Hope this helps.

    Cheers,
    James

    • This reply was modified 4 years, 9 months ago by James Hunt.
    Thread Starter James Hunt

    (@rite8rite)

    Hello Allan,

    Yes, no issues with other options but the only 2 mentioned.

    I managed to fixed this by disabling all my plugins and re-enabled them all. I can now disabled the 2 options that were having issues with. However, I am unable to identify which plugin was conflicting with yours as I cannot replicate the issue anymore.

    But truely thanks for your attention on this and for developing this must have awesome plugin!

    Cheers,
    James

    Thread Starter James Hunt

    (@rite8rite)

    Hello Alan,

    Thank for looking into the issue I am experiencing.

    You are correct, I have unticked the boxes and saved the settings, but then the checkboxes are shown with a tick again and there is no way to disable the 2 options mentioned.

    I also tried to delete the plugins and re-installed them but still no luck.

    BTW, I am using the latest version of the plugin in conjunctin with WP v5.5.5.

    Hope this helps.

    Regards,
    James

    Forum: Plugins
    In reply to: [Cachify] WP_CACHE
    Thread Starter James Hunt

    (@rite8rite)

    Hello Torsten,

    Thank you for your response and confirmation.

    Well noted!

    Cheers,
    James

    Thread Starter James Hunt

    (@rite8rite)

    Hello Iulia,

    Thank you for your time helping on this.

    I have sent you the debug log via your Contact form. Please let me know shall you require more information for your investigation.

    Cheers,
    James Hunt

    • This reply was modified 4 years, 11 months ago by James Hunt.
Viewing 8 replies - 1 through 8 (of 8 total)