Thanks for your quick response. All I know is after migrating the site, the Denali plugin said it was not activated and when I attempted to re-activate it, it said it couldn’t because my support was expired. After that i tried removing my activation from the license portal and then reactivate and even reinstalled the Denali theme from my original download to no avail. The error message even said I couldn’t activate because my support had expired which is why I didn’t believe this to be a bug.
I completely understand having to pay for continued support and development for new versions (and we have renewed it previously) but paying to activate the version I already purchased. That was my primary complaint here.
I did receive an update from your support after my review but the customer already requested I remove the plugin anyway due to the license issue and as it was the only plugin installed during the malware insertion into his site (and he WordPress was kept up to date). Thanks for your response.
