robbyooooo

Hello Kevin,

After activating and deactivating each plugin one-by-one, I realized that the issue was WooCommerce Subscriptions. Once I switched to another plugin, the transactions completed correctly.

Thanks for looking into it for me.

Hey Kevin,

Thank you for the fast response!

1.) Add any of the products on this page to cart. Complete the checkout process. She uses an extensive amount of plugins, so I’m sure some are used for custom fields during checkout.

2.)

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.8.1
Legacy REST API Package Version: ✔ 1.0.5
Action Scheduler Version: ✔ 3.9.2
Log Directory Writable: ✔
WP Version: ❌ 6.7.2 - There is a newer version of WordPress available (6.8)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.0.30.5
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 8.12.1
OpenSSL/3.3.3

SUHOSIN Installed: –
MySQL Version: 8.0.33-25
Max Upload Size: 100 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

addify_acr_carts: 19
addify_acr_emails: 1
addify_acr_logs: 55
amn_om: 1
attachment: 1000
aw_workflow: 11
custom_css: 2
divi_overlay: 1
easy-opt-ins: 1
elementor_library: 23
envira: 1
et_footer_layout: 1
et_header_layout: 3
et_pb_layout: 71
et_template: 8
et_theme_builder: 3
logichop-conditions: 2
logichop-logicblocks: 1
nav_menu_item: 37
oembed_cache: 690
page: 258
popup: 1
popup_theme: 8
post: 40
product: 104
product_variation: 56
revision: 55
shopmagic_automation: 1
shop_coupon: 10
shop_order: 4800
shop_order_refund: 8
shop_subscription: 778
tec_tc_attendee: 48
tec_tc_order: 46
tec_tc_ticket: 6
tribe_events: 41
tribe_organizer: 1
tribe_rsvp_attendees: 154
tribe_rsvp_tickets: 6
tribe_venue: 1
wc_membership_plan: 3
wc_user_membership: 1549
wll_records: 2035
woo_mb_template: 10
wpcf7_contact_form: 2
wpcode: 7
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (53) ###

Abandoned Cart Recovery: by Addify – 1.5.0
AutomateWoo: by WooCommerce – 6.1.10
Classic Editor: by WordPress Contributors – 1.6.7
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 7.4.0.1
Contact Form 7: by Takayuki Miyoshi – 6.0.6
Delete Me: by Clinton Caldwell – 3.2
Duplicate Page: by mndpsingh287 – 4.5.4
Elementor Pro: by Elementor.com – 3.28.3
Elementor: by Elementor.com – 3.28.3
ElementsKit Lite: by Wpmet – 3.4.9
Event Tickets: by The Events Calendar – 5.21.1
The Events Calendar: Virtual Events: by The Events Calendar – 1.15.8
Flux Checkout: by Iconic – 2.20.0
Gravity Forms Email Blacklist: by CrossPeak Software – 2.6.2
Gravity Forms: by Gravity Forms – 2.9.6.1
Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.6.0
Happy Elementor Addons: by Leevio – 3.16.3
Head, Footer and Post Injections: by Stefano Lissa – 3.3.2
Hotjar: by Hotjar – 1.0.16
WPCode Lite: by WPCode – 2.2.7
Login and Logout Redirect: by Swapnil V. Patil – 2.0.3
LoginPress: by LoginPress – 4.0.1
Mailchimp for WooCommerce: by Mailchimp – 5.4
Members: by MemberPress – 3.2.17
Nav Menu Roles: by Kathy Darling – 2.1.2
Premium Addons for Elementor: by Leap13 – 4.11.3
Really Simple CAPTCHA: by Takayuki Miyoshi – 2.4
Redirection: by John Godley – 5.5.2
Royal Elementor Addons: by WP Royal – 1.7.1016
ShopMagic for WooCommerce: by WP Desk – 4.5.2
ShopMagic for WooCommerce Subscriptions: by WP Desk – 1.8.5
Shortcodes for Divi: by WP Zone – 1.2.2
Side Cart WooCommerce: by XootiX – 2.6.3
Simple CSS: by Tom Usborne – 1.1.1
Smart Slider 3: by Nextend – 3.5.1.27
StellarPay - Stripe Payment Gateway for WooCommerce: by StellarWP – 1.7.0
Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: by Supreme Modules – 2.5.61
Terms and Conditions Popup for WooCommerce: by BeRocket – 3.6.1
The Events Calendar: by The Events Calendar – 6.11.2
Social Media and Share Icons (Ultimate Social Media): by Inisev – 2.9.5
Users Insights: by Pexeto – 4.4.0
Password Strength Settings for WooCommerce: by Daniel Santoro – 3.0.1
WooCommerce Address Book: by CrossPeak – 2.6.5
Woo Login Redirect: by WP Doctor – 2.2.4
WooCommerce.com Update Manager: by Automattic – 1.0.3
WooCommerce Direct Checkout: by QuadLayers – 3.4.6
WooCommerce Legacy REST API: by WooCommerce – 1.0.5
WooCommerce Memberships: by SkyVerge – 1.26.11
WooCommerce Subscriptions: by WooCommerce – 7.4.0
WooCommerce: by Automattic – 9.8.1
Yoast SEO: by Team Yoast – 24.9
ReCaptcha v2 for Contact Form 7: by IQComputing – 1.4.9
WPFront Notification Bar: by Syam Mohan – 3.5.0

### Inactive Plugins (3) ###

Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.84

WooCommerce PayPal Payments: by PayPal – 3.0.3
WooCommerce Stripe Gateway: by Stripe – 9.4.1

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php
db-error.php: db-error.php
object-cache.php: object-cache.php

### Must Use Plugins (2) ###

Object Cache Pro (MU): by Rhubarb Group – 1.21.2
System Plugin: by  – 4.165.0

### Settings ###

Legacy API Enabled: ✔
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 7 days
Level threshold: –
Log directory size: 670 KB

### WC Pages ###

Shop base: #27512 - /shop/
Cart: #27513 - /cart/ -  Contains the woocommerce_cart shortcode
Checkout: #27514 - /checkout/ -  Contains the woocommerce_checkout shortcode
My account: #27515 - /account/ -  Contains the [woocommerce_my_account] shortcode
Terms and conditions: #28279 - /terms-conditions/

### Theme ###

Name: Divi
Version: 4.27.4
Author URL: http://www.elegantthemes.com
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
Theme type: Classic theme
WooCommerce Support: ✔

### Templates ###

Overrides: /var/www/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/cart.php
/var/www/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/mini-cart.php version 9.2.0 is out of date. The core version is 9.4.0
/var/www/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/error.php
/var/www/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/notice.php
/var/www/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/success.php

Outdated Templates: ❌


                        Learn how to update                  |




                        Clear system status theme info cache

### Memberships ###

Restriction mode:: Hide content only
Public content:: Pages: 114 itemsEvents: 19 itemsPosts: 6 itemsMy Templates: 1 item
Excluded from discounts:: –
Membership plans:: 3 (2 published)
Online Cello Lessons 7 Day Free Trial (draft):: Members: 1Access method: Manual assignment onlyAccess length: Unlimited Subscription: No
Free Account:: Members: 781Access method: User account registrationAccess length: Unlimited Subscription: No
Online Cello Lessons:: Members: 767Access method: Product(s) purchaseAccess length: Unlimited Subscription: OptionalInstallment plan: No

### Subscriptions ###

WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://cellojoy.com
Subscriptions-core Library Version: 8.2.0
Subscription Statuses: wc-active: 24
wc-expired: 54
wc-pending-cancel: 10
wc-pending: 4
wc-on-hold: 82
wc-cancelled: 604

WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure

### Store Setup ###

Country / State: United States (US) — Pennsylvania

### Subscriptions by Payment Gateway ###

other: wc-cancelled: 602
wc-expired: 53
wc-active: 22
wc-pending-cancel: 10
wc-on-hold: 81
wc-pending: 4


### Payment Gateway Support ###

:: products
refunds
tokenization
subscriptions
multiple_subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_date_changes
subscription_amount_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin


### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
add-to-cart-with-options-stepper-layout

Disabled Features: product-data-views
experimental-blocks
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
use-wp-horizon
blockified-add-to-cart

Daily Cron: ✔ Next scheduled: 2025-04-19 19:48:40 -04:00
Options: ✔
Notes: 155
Onboarding: completed

### Action Scheduler ###

Canceled: 3
Oldest: 2025-03-27 21:07:28 -0400
Newest: 2025-04-17 12:12:30 -0400

Complete: 6,411
Oldest: 2025-03-31 15:20:42 -0400
Newest: 2025-04-18 21:36:09 -0400

Failed: 39,122
Oldest: 2023-09-26 11:20:06 -0400
Newest: 2025-04-18 21:31:52 -0400

Pending: 66
Oldest: 2025-04-18 21:38:09 -0400
Newest: 2026-03-12 20:49:36 -0400


### Status report information ###

Generated at: 2025-04-18 21:38:56 -04:00

3.) Cellojoy.com

4.) Simple Subscription Product (Uses Woo Subscriptions Plugin) (4 Total Products – 1 month, 3 month, 6 month, 12 months)

5.) I’ve added the StellarPay plugin because the official Stripe plugin stopped working all together.

Side Note – There were no issues until about 2 weeks ago when the official Stripe plugin stopped working.

Let me know if you need any additional information.

Thanks,

Rob

The fix was VERY easy from what I can remember. In customer-processing-order.php, inside the tbody tags I changed the true to false to remove the sku from the e-mail.

<tbody>
		<?php echo $order->email_order_items_table( $order->is_download_permitted(), true, $order->has_status( 'processing' ) ); ?>
	</tbody>

Below is the code from customer-completed-order.php, I would suggest trying the same with the true / false options in it…

<tbody>
		<?php echo $order->email_order_items_table( true, false, true ); ?>
	</tbody>

I see..well it can stay beta..it’s useless..lol

http://www.oronadesign.com/blog/