robosoft

Thank you for your question! Based on your description, the issue is likely related to file or folder permissions on the new server. This is a common problem after migrations and can prevent images from being displayed correctly in the gallery.

Here are some steps to help resolve the issue:

1. Check file and folder permissions. Ensure that the images and the folder where they’re stored have the correct permissions. Typically, folders should have permissions set to 755 and image files to 644. You can adjust these settings using your hosting control panel or an FTP client.

2. Verify file paths. During migration, sometimes file paths can change, causing broken links. Check that the paths to your gallery images are correctly pointing to their new location on the server.

3. Clear your website and browser cache. Cached data can sometimes prevent new file paths or changes from being recognized. Clear your cache and refresh the page to ensure you’re viewing the updated files.

4. Double-check image uploads. If permissions and paths look correct, ensure that all images were successfully transferred to the new server. Occasionally, some files may fail to transfer during migration.

If you’ve verified all of the above and the issue persists, please let us know, and provide additional details about your hosting environment (e.g., server type, PHP version). We’ll be happy to help troubleshoot further!

Thank you for reaching out! I’m sorry to hear that your gallery isn’t displaying after the recent update. This issue could potentially be caused by a conflict with another plugin, especially if you’ve recently added or updated optimization plugins.

Disable any optimization plugins temporarily to see if the gallery displays correctly. Optimization plugins can sometimes interfere with the way scripts and styles are loaded.

Check for recent updates to other plugins or your theme that might be causing conflicts. If you’ve made any updates, you can try temporarily deactivating those plugins or switching to a default theme to isolate the issue.

Enable compatibility options within the gallery settings. These options are designed to help avoid conflicts with other plugins or themes.

If none of these steps resolve the issue, please let us know, and we’ll be happy to assist further. Providing additional details, such as error messages or your site’s environment (WordPress version, PHP version, etc.), can help us diagnose the problem more quickly. We’re here to help!

Thank you for bringing this to our attention! We truly appreciate your feedback. We’re currently working on version 4 of the plugin, which will include many exciting new features such as a redesigned gallery grid, an updated lightbox, improved hover effects, enhanced album functionality, upgraded navigation options, and much more.

Additionally, we understand the importance of compatibility and accessibility. While the upcoming version will address many improvements, we also plan to incorporate relevant fixes into the current version to ensure a smoother experience for all users. Please don’t hesitate to share any further suggestions or concerns — your input helps us make the plugin better for everyone!

Thank you for bringing this to our attention! It sounds frustrating to have the editor freeze when publishing a new gallery. Typically, our plugin should work smoothly, so this issue may be due to a conflict with other plugins or settings.

To help troubleshoot, I recommend temporarily disabling any optimization or security plugins you may have running. These plugins can sometimes interfere with gallery publishing. Additionally, if you’re using a non-default editor, try switching back to the core WordPress editor as a test.

Our plugin doesn’t generally experience this kind of issue on its own, so isolating a conflicting plugin or setting will help us identify the cause.

If the problem persists after testing, please let us know so we can assist you further!

Thanks for reaching out! We haven’t received any other reports of compatibility issues between the latest WooCommerce update and RoboGallery, so this may be an isolated case or due to a conflict with another plugin.

To help troubleshoot, I recommend first adjusting the Compatibility Settings in RoboGallery to see if this resolves the issue. If the galleries still aren’t displaying correctly, you could try rolling back the recent WooCommerce update temporarily. This can help confirm whether the issue is specifically with WooCommerce or possibly due to an interaction with another plugin.

If the problem persists or you need further assistance, please let us know, we’re here to help!

Thank you for reaching out and bringing this to our attention! Recently, we had to temporarily restrict certain HTML functionality in captions and descriptions due to compatibility updates. We understand how important this feature is for formatting your content, and we’re working to restore it.

Currently, we’re in the final stages of testing for Robo Gallery version 5, a major update set to release in the next 1-2 weeks. Following this release, we’ll prioritize adding back HTML support in descriptions, so you’ll soon be able to format captions and descriptions as needed.

This upcoming version will also introduce exciting enhancements, including a new grid system, additional layout options, advanced hover effects, enhanced pagination, multi-level albums, and support for numerous video gallery sources.

We apologize for any inconvenience, and we appreciate your patience as we work to deliver these improvements. Please feel free to reach out if you have any further questions!

Thank you for reaching out! It sounds like you’re eager to display captions on your gallery images, so let’s see if we can get this sorted out.

First, please check the gallery settings within Robo Gallery to ensure that captions are enabled for the specific gallery you’re working on. Sometimes, settings may be adjusted on a per-gallery basis, so make sure you’re viewing the page where this particular gallery is displayed.

If captions are enabled but still not showing, it might be helpful to temporarily disable any caching plugins or cache settings on your site. Cached versions of the page could be preventing recent changes from appearing.

Additionally, theme compatibility or conflicts with other plugins can sometimes interfere with gallery display options. If the issue persists, try switching to a default WordPress theme temporarily or disabling other plugins one by one to see if there’s a conflict.

If you need further assistance, please don’t hesitate to reach out, we’re here to help!

Thank you for your inquiry! It sounds like you’re having trouble with the lightbox functionality for your images. This issue could be due to a conflict with another plugin or your WordPress theme.

To help resolve this, I recommend trying the following steps:

1. Enable Compatibility Settings – Within the Robo Gallery plugin, there’s an option to enable Compatibility Settings. Activating this can help reduce conflicts with other plugins or themes and may allow the lightbox to function properly.

2. Check for Conflicts – If enabling compatibility settings doesn’t resolve the issue, consider temporarily disabling other plugins one by one to identify if any are causing the conflict. Additionally, switching to a default WordPress theme can help determine if the theme is the source of the problem.

If you continue to experience issues after these steps, please let us know, and we’ll be happy to assist you further!