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Thank you for reaching out and letting us know about the issue you’re experiencing.

To assist you better, could you please submit a support ticket through our local support system? This will allow our technical team to investigate the issue in detail and provide you with a solution as quickly as possible.

Thank you for your patience and cooperation. We look forward to resolving this for you promptly.

Thank you for your question regarding customizing the font, size, and line height for the image captions.

In the current version of our plugin, you have the flexibility to modify the font, size, and line height for captions and descriptions. This can be done using the CSS field available in the gallery settings. You can apply any web font of your choice, giving you a wide range of options to personalize the appearance of your captions.

To do this, simply add your custom CSS code to the CSS field in the gallery settings.

If you need further assistance with CSS or have more questions, please feel free to ask. We’re here to help!

Thank you for reaching out with your issue regarding the right-click functionality in your gallery.

It’s possible that the problem you’re encountering is due to caching. To resolve this, please try the following steps:

1. Clear your browser cache and any site cache to ensure that the most recent settings are being applied.

2. After clearing the cache, reload the gallery to see if the right-click functionality is working.

3. Temporarily disable the gallery cache in the settings to see if this resolves the issue.

If you try these steps and the problem persists, please submit a support ticket through our local support system. This will allow our technical team to investigate the issue in greater detail and provide you with a tailored solution.

We appreciate your patience and are here to help ensure your clients can easily right-click and save images from your portfolio.

Thank you for reaching out regarding the issue with your image captions not displaying.

In the Robo Gallery plugin, each image can have a title, caption, and description. Here are a few steps to ensure your captions are set up correctly:

1. Ensure that you’ve filled in the appropriate text fields for your images. Captions should be entered in the “caption” field for each image.

2. Make sure that your captions are set to display in the thumbnails or lightbox settings. You can find these options in the gallery settings under the respective sections.

3. The display of captions can also depend on the hover effect or lightbox settings you’ve selected. Some hover effects or lightbox styles may not show captions by default. Double-check these settings to ensure they support caption display.

If you’ve verified these steps and the captions still aren’t showing, please feel free to reach out again or submit a support ticket through our local support system. We’ll be happy to assist you further to ensure your captions display correctly.

Thank you for your patience, and we look forward to helping you resolve this issue.

Thank you for your question about using Robo Gallery to display a large collection of images on your website.

We’re pleased to inform you that Robo Gallery does not impose any limits on the number of images you can upload. Our gallery is optimized to handle large quantities of images efficiently, featuring caching and optimized pre-load processes to enhance performance.

However, it’s important to understand that the number of images will inevitably impact your gallery’s loading time. Here are a few recommendations to ensure the best performance:

1. Before uploading, optimize your images to reduce their file sizes without compromising quality. Tools like TinyPNG or ImageOptim can help with this.

2. Make sure to enable caching in the gallery settings to improve load times for returning visitors.

3. Use lazy loading to defer the loading of off-screen images until the user scrolls near them. This can significantly speed up initial page load times.

4. Consider using pagination or a “load more” button to break up the gallery into smaller, more manageable chunks. This reduces the number of images loaded at once, improving performance.

5. Ensure your hosting environment can handle the increased load. High traffic and large galleries may require more robust hosting solutions.

By following these recommendations, you can create a seamless experience for your visitors, even with a large gallery.

If you need further assistance or have additional questions, please don’t hesitate to reach out. We’re here to help you make the most of Robo Gallery.

Thank you for reaching out about the issue with the masonry layout on mobile devices.

To ensure your gallery looks great on both desktop and mobile, you can adjust the settings specifically for mobile layouts. Go to the gallery settings and look for the mobile layout options. You can configure the layout to be the same for both desktop and mobile devices, or you can choose a different layout, such as a single column, for mobile devices to ensure better display and usability.

If you’ve tried these steps and the issue persists, please submit a support ticket through our local support system. Our technical team will be happy to investigate further and help you achieve the desired mobile layout.

Thank you for your patience, and we look forward to assisting you further.

Thank you for reaching out about the issue you’re experiencing when importing images from your WordPress media library into Robo Gallery.

Here are a few steps to help resolve this issue:

1. Ensure that the filenames of your images do not contain special characters or spaces. Sometimes, special symbols in filenames can cause issues with image recognition. Renaming the files to remove any special characters might help.

2. Make sure that the images are in formats supported by the WordPress core system (e.g., JPEG, PNG, GIF). If the files are in a different format, try converting them to one of these supported types.

3. Occasionally, files may be corrupted or not fully uploaded. Re-uploading the images to the media library can sometimes resolve this issue.

If you’ve tried these steps and the problem persists, please submit a support ticket through our local support system. Our technical team will be happy to investigate further and provide you with a solution.

We appreciate your patience and look forward to assisting you in getting your images recognized and added to your gallery.

Thank you for your inquiry about organizing your gallery with tags. Implementing tags can significantly enhance the user experience by allowing for more effective photo organization and filtering. Here’s a step-by-step guide to help you define tags for individual photos and utilize them as filters:

– Navigate to the gallery settings in your WordPress dashboard.

– Select the specific gallery you wish to edit.

– For each image in the gallery, you will find a field labeled “Tags” or similar. Here, you can specify as many tags as you need. Simply enter the tags that describe the photo, separating multiple tags with commas.

– Once you have tagged your images, you can enable tag-based navigation to allow users to filter the gallery by these tags.

– In the gallery settings, look for the navigation or filter options. Switch the navigation mode from “Categories” to “Tags.”

– Save your changes.

– After switching to tag-based navigation, the top menu or filter bar of your gallery will display all the tags you have defined for your gallery images.

– Users can click on these tags to filter the gallery and view images that match the selected criteria, making it easier for them to find specific photos based on their interests.

By following these steps, you can efficiently organize your gallery using tags and provide an enhanced, user-friendly filtering experience. If you need further assistance or run into any issues, please don’t hesitate to reach out.