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There could be a few reasons why the navigation arrows in the lightbox sometimes do not appear. This issue might be caused by a conflict with some CSS on your site, or it could be due to a slow server causing elements not to load properly. One potential solution is to adjust the optimization settings within the plugin. This may help if the issue is related to a conflict with another plugin or theme. Additionally, ensuring that your website loads efficiently can prevent such intermittent issues.

The issue you’re experiencing with misaligned or overlapping images could be due to incorrect styles or CSS conflicts within your WordPress theme. To troubleshoot this, try switching to a default WordPress theme temporarily to see if the problem persists. Additionally, make sure to clear your cache and reload the page to see if that resolves the issue.

If the problem continues, you can also try adjusting the compatibility settings within the gallery plugin. Switch between different modes, save the settings, clear your cache again, and reload the page. This should help in identifying and resolving any conflicts that might be causing the display issues.

Yes, you can easily customize the styles, sizes, and colors of the borders around your gallery thumbnails directly through the plugin settings. To do this, navigate to the ‘Thumbnails Settings’ section in the admin panel, and then go to ‘Borders Settings.’ Here, you’ll find options to adjust the border color, thickness, and other related styles.

If you need more advanced customization beyond what’s available in the settings, you can also add custom CSS.

One of the most common reasons for slow gallery loading times is the size and quantity of the images being used. While you’ve already optimized your images and checked your hosting performance, there are still several settings and techniques within Robo Gallery that can help improve loading times.

Our gallery plugin includes tools like caching and general optimization to streamline the loading process. Although we don’t impose limits on the number or size of images you can upload, large sets of high-resolution images can sometimes still result in slower load times.

To address this, you can enable image lazy loading, which loads images only as the user scrolls down the page. Additionally, consider using image compression tools to further reduce file sizes. If the issue persists, you may want to experiment with reducing the number of images per gallery or breaking up larger galleries into smaller sections.

Thank you for your feedback. We always strive to provide the best service and take all customer concerns seriously. However, I would like to address a few points regarding your recent feedback.

We understand you experienced difficulties with activating the Pro version of our plugin, which usually takes just a few minutes. Your situation required some setup assistance, but there were no actual errors or issues with the plugin itself.

We made several attempts to assist you throughout the last weekend, but unfortunately, we were unable to connect, and you did not accept our assistance. After a week of no communication, you returned with a critical review. During this time, you posted messages based on assumptions, which hindered our ability to diagnose the issue and provide the necessary setup assistance.

We did not refuse you assistance or a refund. We were simply trying to help, even on non-working days throughout the weekend. This review does not reflect the reality of our customer service or the performance of our plugin.

But in any case, thank you for your opinion.

Great to hear that you were able to get it to work somewhat. Right now, we’re really close to a new major release of the Robo Gallery plugin, which will include many new features, grids, and lightboxes. In this upcoming release, we’ve implemented new navigation and image sorting tools, such as multi-level albums and direct linking via hashtags.

Additionally, deep linking has been implemented in the current gallery version to support social sharing of photos directly from the gallery lightbox. Our team is working diligently on testing and fixing any remaining issues to ensure a smooth experience. This big release is just around the corner, so please keep an eye out for updates. If you have any other questions or need further assistance, don’t hesitate to reach out. We’re here to help!

Yes, it’s possible to embed YouTube videos within your image gallery using the Robo Gallery plugin. There are a few video gallery modes available that can help you achieve this. Here’s how you can set it up:

1. Mixed media gallery

You can create a simple gallery with different types such as grid, masonry, or mosaic. For each photo in the gallery, you can use YouTube links. This way, the gallery grid will display images, and when you click on an image, it will play the corresponding YouTube video in the lightbox.

2. YouTube Gallery Type

Alternatively, you can create a gallery specifically for YouTube videos. In this mode, you can use YouTube links as the source for your gallery grid. This allows you to create a gallery where each thumbnail directly represents a YouTube video.

If you follow these steps and need any further assistance, please let us know. We’re here to help!

I’m sorry to hear you’re experiencing issues with the hover overlay effect in your photo gallery. To resolve this, please ensure that you have added descriptions to the photos in your gallery, as the overlay may rely on these descriptions to display correctly. Additionally, make sure that the description is enabled in the gallery overlay hover settings. Reviewing the overlay settings in the Robo Gallery plugin can also help ensure they are configured correctly.

Clearing your site’s cache and your browser’s cache may also help to ensure that you are viewing the most recent version of your page. If the problem persists, try enabling compatibility mode in the Robo Gallery settings to avoid conflicts with your theme or other plugins.

If these suggestions don’t resolve the issue, please let us know, and we’ll be happy to provide further assistance.