Cronomic

Everyone is given a generous 60 day FREE trial period.

Currently, subscriptions are either one month or 3 months (your choice).

My husband, Rod Gasson, the one-man show behind Ozpost, passed away at the end of November after a very hard fought battle with cancer. I was going to stop the servers on the 10th March but a fellow subscriber, who’s been with us for as many years as Ozpost has existed is attempting, with a partner and a programmer to 1) recreate the ozpost services and 2) see whether they can work towards developing it further as shopping carts change over time. If they can take it over, they will. If not, I will have to shut the servers down.

The shorter subscriptions will help with the transition period between their ownership and mine, and if they can’t make a go of it, it means I won’t be owing money to several subscribers.

I’m sorry this is in an inconvenience, but t truly hope it’s only a temporary one.

Gaelyne Gasson
VCSWEB

For the record, I’ve never ever called anyone a douche (or any other derogatory name)

I have never said that anyone ‘deserves to end up with errors’ (Why would I even do that?)

Louisa is just piffed at me because I wouldn’t give her a discount and I *jokingly* stated that for the amount of support that she has requested of me that I should actually be charging her extra. Few people require any support at all. She currently has the dubious honour of seeking more help in the last 12 months than anyone else ever! Don’t be a Louisa!

It appears that you are probably using the sandbox/demo account. Although this should give some sort of quote I’ve no idea how accurate they would be, so on a production server you really should/must use your own credentials.

The reason I am assuming you are using the sandbox/demo account is because their sandbox server doesn’t seem to be providing any quotes at the moment. I’ve no idea why. I’ve tried different weights and dimensions, and different shipping destinations, and all I’m getting is “No services available for this location pair”. When I run the same figures through their live server I’m getting good results.

Unless you *are* using you own account details, I suggest you try again tomorrow or Tuesday to give their IT folk time to fix the sandbox server.

If you still have issues especially if it appears to be weight related then please send me a link to a *specific* product in your store to show the problem (saves me having to keep guessing ’til I find one over the ex32kg limit). Oh, and please send me the destination postcode/suburb, otherwise I will only test using Adelaide/5000, which would be a waste of time if the problem only appears if the destination is Barangaroo/2000

Thanks
Rod

• This reply was modified 8 years, 6 months ago by Cronomic.

Yoiks. I *think* (well, pretty sure) I’ve found the problem. I’ll push out an update tomorrow (I need to call it quits for the night).

If you want an instant fix (and to confirm my finding/solution). if you could load the file ‘wc-shipping-ozpost.php’ into a text editor, go to line#54 which currently reads
‘trd_methods’,’trd_email’,’trd_password’,’trd_handling’, ‘trd_type’,

The add ‘trd_international_handling’, to the end of the line, so it reads:
‘trd_methods’,’trd_email’,’trd_password’,’trd_handling’, ‘trd_international_handling’,

.. Save the file, and all should be fine.

Cheers
Rod

• This reply was modified 8 years, 8 months ago by Cronomic.
• This reply was modified 8 years, 8 months ago by Cronomic.

This DEBUG (part B ‘server returned’) is telling us that the ozpost servers are returning Transdirect quotes for this particular request.

The important bits for your to note are the “id” fields, in particular, the ones starting with “TRD”.
eg:
[id] => TRDtollIntD
[id] => TRDtollIntP
etc

You will/should have noticed that the DEBUG also has a section labelled ‘part A – allowed methods’.

For a quote method to be shown to the customer there must be a matching pair in parts A and B. We can see the TRD quotes in part ‘b’ so I can only assume that there isn’t a matching ‘id’ in part ‘a’ – IOW, the methods shown in part ‘b’ have been disallowed (not enabled) as a supported shipping method.

My suggestion would be for you to 1st enable *all* Transdirect methods to confirm my diagnosis, and then disable the methods that you specifically don’t want to offer to the customers.

If for some reason you do enable all the Transdirect methods but you don’t see the ‘TRD’ options in part ‘a’ of the debug then I have some deeper investigating to do.

Cheers
Rod

PS. Please be aware that ozpost caches the results – so after making any config changes if they appear to have no affect please try using a different destination (or add/remove products from the cart) to invoke a new quote.

Here’s the problem
[calculated_parcel_weight_info] => 5.04kg (7kg cubic weight)

The product is (apparently) subject to the cubing rules and therefore deemed too heavy/large for the small or medium boxes. How accurate are your measurements?

Single parcel quotes only. There are numerous reasons for this design decision but I won’t bore you with details.

Cheers
Rod