Roger Trewenack

Hi @ndre,

Could you please supply me with more information as to how you fixed this problem yesterday, including anything we should be aware of going forward.

We want to ensure that we learn what we can from this latest problem, to help avoid making the same mistake (if applicable) in the future.

Roger Trewenack

Hi @ndre,

How do I find those responses??

Hi ndre – I’m not getting any response from support, despite logging 2 support requests & 2 chat attempts.
I now have “Critical Error” on all attempts to display any part of the catalog.
I can search by date ‘2021/07’, but then trying to look at anything brings up critical error.

Sorry to bug you, but you seem to be the only one responding……

Roger Trewenack

Hi support, we’re back from our disaster, which we think turned out to be deleting a “manufacturer” which still had active “products” in the catalog.
Once we removed the offending products, the catalog stopped failing with a critical error.
However, after a few days of adding more products to the catalog, and also a few new manufacturers, we now find that to display of “product” doesn’t complete.
more explanation: using the “show_product_catalog” command, we get to see the top level “category”. selecting a category then shows the correct group of “sub-categories”. Then we select the “sub-category” and we see the ‘product’.
When we then select the ‘product’, we get thrown back to the initial catalog display.
Note that on our SCALE MODELLING website we have changed the names:
‘Category’ becomes “Genre”;
‘Sub-category’ becomes “Sub-Genre”;
‘Product’ becomes “Model”;
‘Manufacturer’ becomes “Modeller”.
We have another query, which might be solvable as part of this one?
How do we get to display ‘Manufacturers’ (“Modellers”) names, then the list of ‘Products’ (“Models”) that they have made?

Hi @ndre,
Thanks for your feedback, but, unfortunately that doesn’t work at all. it returns this
———————————————————————–

Currently, no page is set to show the main product listing. Would you like to show product listing here?

All your individual product pages will include this page slug as a parent.

Yes
* Use the show_products or show_categories shortcode if you just want to display products or categories.

———————————————————————–
What I wanted was not product hierarchy, but category hierarchy, so I tried using
[show_categories_catalog]
No error, no display – it doesn’t produce anything but the command itself!
I’ve tried a few other variations, but with no success…….