Md. Russel Hussain

Hello @visionoptika

Hope you are doing well. I was having a look on the attached image and seems this is not an issue related to plugin. The REST API URL was supposed to your_website_address/wp-json/smart-gift-card/v2/update-settings but from the screenshot I see something with index.php?rest_route…..

I think you can fix this by Flush Permalinks
Visit WordPress Admin → Settings → Permalinks, Do NOT change anything Just click Save Changes

If that does not work please open a support ticket here Our dedicated support team or dev team will help you with their best.

Best Regards
Russel

Hi @nullkohol
Thank you for testing new release. I think Deactivate the Plugin and Active again can resolve the Event Media issue. For the second one you don’t need to do anything. By Default the Gift Card Product will be hidden from everywhere.

We are still testing and trying to improve and fixing as much as possible. Also trying to bring more features. Hope we will release another version soon.

Thanks and Regards
Russel

@nullkohol
Thank you for your thorough testing and for bringing these important questions and feature requests to our attention. Your feedback is invaluable as we strive to improve the Smart eGift Card plugin and provide the best possible experience for both you and your customers.

Let’s address your points:

Regarding the Redemption Process:
Guest Redemption: You are correct that currently, the standard redemption process requires the user to have an account on your WordPress instance to apply the gift card balance. We understand your point about guest checkout and the desire for customers to use their gift card balance without needing an account. Allowing gift card redemption during guest checkout is a significant feature request that we will add to our feature consideration list for future development.

Shipping Costs: We acknowledge your feedback regarding the inability to use the gift card balance for shipping costs. We agree that this can create a less-than-ideal experience for customers. Enabling the application of gift card balance towards shipping fees is another valuable feature request that we will prioritize for future development.

Linking Redemption Page to Orders: The ability to link gift card redemptions to specific orders within the admin interface is a useful feature for tracking and management. We will add this functionality to our feature request list for consideration in future updates.

Gift Card Emails:

Multiple Gift Cards in One Order: Currently we are not supporting multiple receiver. However multiple gift card in a single order was supposed to work. Thank you for reporting the issue with receiving only one of the two gift cards purchased in a single order with different recipient emails. This is likely a bug that we need to investigate immediately. We will prioritize replicating this issue and implementing a fix in an upcoming plugin update. Also we will release multiple receiver in a single card will be released soon.

Missing Images in Emails:
We have tested several times with multiple sites. This should work unless the email came under spam. However, we will ensure that images are correctly embedded in the emails in a future update.

Customizing Email Content: The ability to customize the content of the gift card emails, including adding instructions on how to use the balance, is a reasonable request. We will add email customization options to our feature request list for future development.

Gift Card Customizer:

• Customer Uploading Custom Images: We had plan to release this as a pro feature.
  
  

Thank you once again for your detailed feedback and valuable feature requests. We are committed to continuously improving the Smart eGift Card plugin, and your input is crucial in guiding our development efforts. We will keep you informed about the progress of these feature requests and bug fixes through our plugin update logs.

Please do not hesitate to reach out if you have any further questions or encounter any other issues. If you need any assistance or a custom solution, please  open a support ticket here 

Thanks and Regards
Russel

Hello Andreas,

Thank you so much for your incredibly kind words and the fantastic feedback on our Smart eGift Card plugin! Hearing that you appreciate the modern design and features we’ve built is truly encouraging for our team, especially coming from a fellow startup. We’re thrilled it aligns with your needs.

Your generous offer for a German translation is also sincerely appreciated! That would be a wonderful contribution to help us reach the DACH region, and we’d be delighted to collaborate with you on that.

Regarding your setup questions, we understand your points perfectly. Let’s clarify:
Documentation: You’re right, comprehensive documentation is currently in progress. As we’re still in the early stages, this is a high priority, and we aim to have it available very soon. In the meantime, you can find our installation guide here.

Card Creation Page: Absolutely! You can place the [sgc_smart_gift_customizer] shortcode on a dedicated page or anywhere on your website. When placed shortcode, the customizer will render there, allowing users to personalize their gift card by selecting images/videos, uploading their visuals, and providing sender/receiver names, email, and the gift amount. They can then “Add to Cart” the customized design just like any other product, ensuring a consistent checkout experience.

Redeeming Gift Cards: Currently, gift card redemption is done through the dedicated “Redeem Gift Code” page (or any page with the [sgc_smart_gift_redeem_code] shortcode). This allows customers to apply the gift card balance to their account. Where they can see balance, update option for use balance or not, and the last 5 redemption histories.

This functionality isn’t currently built-in when applying the gift card code directly in the WooCommerce cart, similar to coupons. However, we completely understand the convenience this offers and appreciate you highlighting it. This is valuable feedback that we will definitely consider for future updates to streamline the redemption process.

If you need any dedicated support you can open a support ticket here Our dedicated support team or dev team will help you with their best.
Thank you again for your enthusiasm, your kind offer for translation, and your insightful questions. Your feedback is incredibly valuable as we continue to develop and improve the Smart eGift Card.

Best Regards
Russel

Hello webfantastic (@webfantastic),

If I am not wrong you are looking for the seen/unseen feature. Currently, fluent support does not have the seen/unseen feature. There is no option to see when(DateTime) the ticket was seen by support staff or when the response was seen by the ticket creator.

If you have any confusion you can submit your query or issues. Our dedicated support members will be happy to assist you.

• This reply was modified 2 years, 6 months ago by Md. Russel Hussain.

Hello thuyanhlien(@thuyanhlien)

I was trying to create an account and sign in to test this on your website, but I was able to sign up, sign in, and create tickets. I have tested from two different accounts and I was able to Sign in and create tickets. The ticket numbers are 9 and 10. So far I haven’t found any issues.

If you still facing any issues please open a support ticket, our dedicated support member will help you to fix this issue.

Thanks and Regards
Russel

Hi adritop
Here are a few ways:

1. Currently in create customer, creating WordPress username and password option is missing. If user Sign Up using same email, they will be taken as the same customer. Also from the admin/agent are, if you try to create a ticket and search for a customer using the email address, there is an option like “Could not find a contact? Create one” You can use this one to create a customer with WordPress username and password.
2. Create a customer is not WordPress user until you create a username and password from them or they sign up by themself.
3. If a page contains shortcode fluent_support_portal that page should have option to create tickets but you must need to visit the page by logged in as customer

If you need more clarifications or you have issues please submit a ticket, our dedicated support agent will help you regarding this.