Rustaurius

Hello @matrixshopping,

What is your setting currently for “Set Order Email Frequency” in the “Basic” tab in the “Options” area? If it’s set to “On Creation”, the customer should get an email when their order is created, or if it’s set to “On Change”, they should receive an email whenever the status of their order changes.

Hi @cogburnarsenal,

Sorry to hear about your missing orders, and glad to hear that you were able to restore them. I double checked before replying, and this plugin doesn’t use the wp_delete_post function or run any queries on the wp_posts table other than one that updates a post’s status:

$wpdb->query($wpdb->prepare(“UPDATE $wpdb->posts SET post_status=%s WHERE post_status=%s”, $OTP_Status, $WC_Status));

You can check for yourself by doing a text search of the plugin files for “wp_delete_post” and “posts”.

Based on the above as well as the fact that we haven’t heard of anyone else experiencing a similar issue in the 5 years the plugin has been available, I think you might be looking in the wrong place for a culprit for your missing orders. Please let us know if we can help you figure it out in any way.

Hi bruceandmrgiggles,

Thanks for getting back to me, and thanks for clarifying where you were trying to send later.

The quick edit time/date option definitely won’t work, it’s just a default WordPress field for quick editing, we’re going to look into removing it in an update to avoid any possible confusion.

I tested out the scheduled send feature on my development server, and was able to send without any issues. Here’s a screenshot of that:
http://etoilewebdesign.com/Screenshots/Email_Scheduled_Send.png

Does the email send normally when if you go to send it immediately instead of scheduling it? Was there any part of the date or time in the field that was left blank? If you’ve got a screenshot of the email you’re trying to send, and could send it to [email protected], that would be really helpful in terms of seeing any potential issues we might have missed.

Thanks for your help!

Hi @kbanderson04,

Just wanted to follow up, to make sure that the questions that you had got answered by our support team after the initial accidental delay. Please let me know if that was not the case!

Tim

Hey sitebuilder,

Thanks for the feedback. We’re looking to balance trying to get more feedback on how the plugin can be improved with trying not to overly pester people. Do you have any suggestions on how we could change our message timing so that it’s less annoying but could still drive more feedback?

Thanks again for your help.

Hi bit,

First off, sorry for the delayed reply.

Just to understand the issue that you’re having:

1) Are the orders that can’t be tracked coming in from WooCommerce? If an order is manually created using the plugin, does it display correctly the first time?

2) When you say that the plugin was working correctly, were the orders being added the same way (either via WooCommerce or manually)? Did anything change between the first day when it was working correctly and when you noticed it no longer working correctly (was the plugin updated, woocommerce updated, theme updated, etc.)?

Thanks for helping us to pin down what might be going wrong.

Hi Vaclav,

In the “Options” tab, in the “Product Page” section at the bottom of the page, there’s an option titled “Product Page Elements (Additional Info)”. You can use those checkboxes to select what information you’d like to display in the “Additional Information” tab.