Nirmal Kumar Ram
Forum Replies Created
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Hi @l1z0b,
You can remove the order by parameters from the shortcode and simply navigate to Food Items > Category and then just drag drop the categories as per your convenience.
Regards,
NirmalThe theme you are using is acting weird with RestroPress. Can you check with some other theme?
Forum: Plugins
In reply to: [RestroPress - Online Food Ordering System] Long description with line breaksCan you share if you want to change the description shown under the product name on the food ordering page or the modal box that opens up when you press Add to cart button?
@maxroyen07 You can trigger the opening of the popup using javacript code. Are you familiar with javascript code?
What exactly you meant by checking if product doesn’t have variation to add to cart directly? What exactly you are trying to do here?
Forum: Reviews
In reply to: [RestroPress - Online Food Ordering System] Terrible supportDear @mazzad,
I apologize for the inconvenience you’ve experienced with one of our extensions and the lack of response from our support team. I understand the urgency of getting the issue resolved, especially when you have a client waiting to launch their website.
The problem you encountered with the license key indicating expiration is likely related to recent changes in our infrastructure. Unfortunately, these changes have caused unforeseen issues within our team, which have resulted in delays and a breakdown in our support communication.
I sincerely apologize for the lack of updates and the feeling of being ignored. Rest assured that I will personally look into this matter to ensure a swift resolution. Please provide me with the necessary details, such as the extension name and your license key, so I can investigate the issue and provide you with a solution.
You can reach me directly at nirmal[at]magnigenie.com. Please send me an email with the subject line “Extension Issue – Urgent” to ensure that your message receives immediate attention.
Once again, I apologize for the frustration this has caused you and the delay in resolving the problem. I will do my best to assist you promptly and ensure that your client’s website can go live as soon as possible.
Thank you for your understanding, and I look forward to hearing from you soon.
Best regards,
Nirmal Ram
Founder, RestroPressHi @cebuss,
Thank you for bringing this issue to our attention, and please accept our sincerest apologies for the lack of response and support you experienced during your pre-sales inquiries and on the support forum. We understand that this situation has been frustrating for you, and we genuinely regret any inconvenience it may have caused.
We would like to provide some context regarding the problems you encountered. Recently, we underwent significant changes in our infrastructure, which unfortunately resulted in unforeseen issues within our team. These challenges affected our ability to respond promptly and adequately to customer inquiries, including pre-sales questions and support forum posts. We acknowledge that this is not an ideal situation, and we are taking immediate steps to rectify these issues and prevent similar occurrences in the future.
We understand your concern about the lack of response during the pre-sales stage. It is crucial for us to demonstrate a high level of support and reliability to our potential customers, even before they make a purchase. We sincerely apologize for not meeting your expectations in this regard.
You can reach out to me directly on nirmal[at]magnigenie.com and I will make sure to provide to prompt support any help if you may need in future.
Regards
NirmalForum: Reviews
In reply to: [RestroPress - Online Food Ordering System] Getting BetterHello @aarucanada,
Really sorry about the experience you had. We have been running into some serious issues at our end due to which this problem has occurred.
We are well known for our support but recently we had some issues within our team and the system.We really want to help you here. Please let me know if there is anything I can help you with. You can reach directly to me at nirmal[at]magnigenie.com.
Regards
NirmalHi @asdforcer1,
Currently, it’s not possible to do it out of the box but this behavior can be achieved by adding some javascript code to show and hide the respective category items.
Can you share if you are familiar with javascript code?
Regards,
NirmalHi @waynep16,
I have checked what you have shared but currently, it’s not possible to set up 100% as per your requirements. It can be done with some customization on the code.
Another thing that I think can be done here is you can create 2 different pages for Indian & English menu.
And use a shortcode on each page like this.
[fooditems category_menu=”indian”]
[fooditems category_menu=”english”]
Regards,
NirmalForum: Plugins
In reply to: [RestroPress - Online Food Ordering System] Remove item from cart no warningI understand, it basically triggers the cart empty notice. We will remove this on the next update of RestroPress.
Forum: Plugins
In reply to: [RestroPress - Online Food Ordering System] Remove item from cart no warningHi @waynep16,
The confirmation for deleting items from the cart is not there for a reason.
Can you check some popular food ordering systems such as DoorDash,UbearEats,JustEat etc. and see if they are also doing the same?
Regards,
NirmalForum: Plugins
In reply to: [RestroPress - Online Food Ordering System] Critical Error on Password ResetThis issue was already resolved. I am marking this thread as complete.
Hi @deejayuk,
Really sorry about the issue you are having.
Regarding ticket #2844, I just checked and it seems like that was implemented but had some other issues.
We will release an update within the next 1 week or earlier.
For now, can you switch to a different payment method if possible so that you can get the orders while it’s not released?
Regards,
NirmalHi @nettpro,
We already have the features you requested.
Please check wowrestro.com for the details.
Regards,
Nirmal