sangi00

Hi @steelthemeshelp,

We’re glad to inform you that we’ve released version 5.0.3 today, which includes a fix for the issue you reported. Kindly update the plugin to the latest version on your end and let us know if everything is working as expected.

Additionally, the warnings you mentioned are not replicable on our end, so we kindly request your assistance in sharing some additional information. This will help us investigate further and resolve the warnings as quickly as possible. However, as per ww.wp.xz.cn forum guidelines, we’re unable to request or share sensitive information here. We request you to connect with our support team here so we can continue the discussion there and gather the necessary details to assist you in resolving those warnings.

We look forward to hearing back from you.

Hi @steelthemeshelp,

We’re sorry to learn about the issue you’re facing. Our team has already shared the error details with the developers, and they are currently reviewing it.

Since we haven’t been able to replicate the issue on our end, we would appreciate it if you could provide a few more details. This will help us investigate further and work towards a resolution more efficiently.

As per ww.wp.xz.cn forum guidelines, we’re unable to request or exchange sensitive information here. To assist you better, we kindly ask you to reach out to our team here so we can continue the conversation and address the issue at the earliest.

We look forward to your reply so we can proceed with resolving this as soon as possible.

Hi there,

Thank you for reaching out! We’re happy to assist you with your queries.

1. Tax calculation for local pickup orders
By default, WooCommerce calculates taxes based on the store’s base address or configured tax settings, which is why you’re seeing taxes applied according to your business location instead of the vendor’s pickup location.

At present, MultiVendorX follows WooCommerce’s native tax calculation system, and vendor-based tax calculation for local pickup is not available as a built-in feature. To achieve tax calculation based on each vendor’s location, this would require customization – typically by modifying how WooCommerce determines the taxable address during checkout.

2. Notifying customers when an order is ready for pickup
Currently, vendors can notify customers by adding order notes.

At the moment, there isn’t a dedicated built-in feature specifically for sending “ready for pickup” emails. However, we’re excited to share that in our upcoming revamped version, we are introducing enhanced delivery workflow features. As part of this, you’ll be able to create and manage custom order statuses as an admin. These statuses will be reflected in the order tracking, allowing customers to clearly see the progress of their order – such as when it’s ready for pickup.

If you have any further query please do let us know, we are always here for your assistance.

@loralora,

Thank you for sharing your query in such detail—we truly appreciate the clarity you’ve provided.

As per the current default functionality of our plugin, the flow you described (where vendors enter their desired earning and the system adds commission on top) is not supported. At present, vendors are required to enter the final product price, and the commission is calculated from that amount.

That said, we’re glad to inform you that in our upcoming MultiVendorX 5.0 release, we are introducing a new module called Marketplace Fee. With this module, the admin will be able to set and manage platform fees at the order or store level to cover operational costs.

In your case, since your requirement leans more toward applying a general fee on top of the vendor’s price (rather than deducting commission from it), this upcoming module should help you achieve a similar workflow. You’ll be able to apply an additional fee without requiring vendors to manually adjust their pricing to account for commissions.

You can also explore this functionality in our beta demo here.

We hope this helps clarify things. Please feel free to reach out if you have any further questions—we’re always happy to assist.

Hello @loralora,

Thank you for reaching out.

You are absolutely right – this feature is available in the premium version. With the Store Analytics module in MultiVendorX Pro, vendors can view detailed store reports from their dashboard and also connect their store with Google Analytics.

For more information about this module, you may refer to our knowledgebase documentation here.

If you have any further questions or need any assistance, please feel free to let us know. We’re always happy to help.

@seedsrestaurants,

Our team is already in touch with you via email, so we’ll be closing this thread for now.

If you need any further assistance, please feel free to reopen the thread – we’ll be happy to help.

Hello @loralora,

Thank you for taking the time to explain your requirement so clearly-we completely understand your use case.

As per the current default behavior of the plugin, once a vendor is suspended, their access to the dashboard is fully restricted. This means they won’t be able to access any endpoints or perform any actions until the suspension is lifted by the admin.

However, we’re happy to share that this exact concern has been addressed in our upcoming revamped MultiVendorX 5.0 version.

In the new version, we are introducing a more flexible system with multiple store statuses, allowing you (as the admin) to define specific capabilities for vendors based on their status. For example, in a “suspended” or restricted state, you will be able to:

• Keep the store visible to customers
• Prevent new orders from being placed (e.g., by controlling purchasing options)
• Restrict payouts
• Limit vendor actions such as product creation, editing

This enhanced control will help you manage situations like contract termination, temporary disputes, or limited cooperation-just as described in your scenario.

We recommend checking out the improved workflow in our beta demo for a better understanding of how this will function in practice.

Please feel free to reach out if you have any further questions-we’ll be happy to assist you.