satheeshmallow

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  • Forum: Plugins
    In reply to: [Razorpay for WooCommerce] Order not marked confirmed even after successful second-time payment.
    Thread Starter satheeshmallow

    (@satheeshmallow)

    1 year, 2 months ago

    @abdulwahidsharief
    Could you please let us know the sync frequency between WordPress and Razorpay?
    Also, is this frequency configurable?

    Forum: Plugins
    In reply to: [Razorpay for WooCommerce] Order not marked confirmed even after successful second-time payment.
    Thread Starter satheeshmallow

    (@satheeshmallow)

    1 year, 2 months ago


    2025-04-07T07:52:00+00:00     Info ORDER NUMBER 27838:webhook conflict over for razorpay order: order_QFtevigdEHzM8Q 

    2025-04-07T07:52:00+00:00 Info Woocommerce orderId: 27838 webhook process intitiated for event: payment.authorized 

    2025-04-07T07:52:00+00:00 Info Woocommerce orderId: 27838 webhook process intitiated for payment authorized event 

    2025-04-07T07:52:00+00:00 Info Woocommerce orderId: 27838 order status: failed 

    2025-04-07T07:52:01+00:00 Info updateOrder orderId: 27838 , razorpayPaymentId: pay_QFtfCZqxccxsDD , success: 1 

    2025-04-07T07:52:01+00:00 Info Order details check initiated step 1 for the orderId: 27838 

    2025-04-07T07:52:07+00:00 Info Woocommerce orderId: 27838 processed through webhook 

    2025-04-07T07:52:07+00:00 Info Woocommerce orderId: 27838 webhook process finished the update order function 

    2025-04-07T07:52:07+00:00 Info Woocommerce orderId: 27838 webhook process finished the updateOrder function




    2025-04-07T09:36:23+00:00 Info ORDER NUMBER 27838:webhook conflict over for razorpay order: order_QFtevigdEHzM8Q

    2025-04-07T09:36:23+00:00 Info Woocommerce orderId: 27838 webhook process intitiated for event: payment.authorized

    2025-04-07T09:36:23+00:00 Info Woocommerce orderId: 27838 webhook process intitiated for payment authorized event

    2025-04-07T09:36:23+00:00 Info Woocommerce orderId: 27838 order status: processing

    2025-04-07T09:36:23+00:00 Info Woocommerce orderId: 27838 webhook process exited with need payment status :

    Hi @abdulwahidsharief

    Please find the log for the specific order. The payment was successful, but the order status remains as “Failed.” This issue occurs randomly for some customers.

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