Sazzad Hossain
Forum Replies Created
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Hi Galicki,
Could you please share the URL of the page where the issue is occurring? This will help us check the issue on our end and confirm whether we can reproduce it.
Thanks for your understanding.
Hi Galicki,
Thanks for reaching out.
We attempted to replicate the issue you’re experiencing with downloading multiple files, but we were unable to reproduce it on our end.
We tested by downloading 70+ files as a ZIP file. After the download completed, the ZIP file extracted successfully, and all files opened without any issues.
Could you please check again on your end and let us know if the issue still persists?
Thanks for your patience and understanding.
Hi Toolsavvy,
Thanks for reaching out.
The issue can be easily resolved by applying custom CSS. Please follow the steps below to resolve the issue.
Navigate to the “WordPress” dashboard.
Go to Dark Mode > Settings > Custom CSS tab > Copy the below CSS Code and paste it into the Normal Mode CSS field and save the settings.
Copy the CSS code:
html, * {
scrollbar-width: auto !important;
}For reference, please check the screenshots:
https://prnt.sc/WsLNCOwcAI8b
Let me know if you need further assistance!Hi Adedayo,
Thank you for reaching out, and we sincerely apologize for any inconvenience this may have caused.
As a Pro user of the Integrate Google Drive plugin, you are eligible for priority and more responsive support. To help us investigate the issue thoroughly and resolve it as quickly as possible, we kindly request that you create a support ticket on our support portal.
Our support team will then be able to deep dive into the issue and assist you more effectively.
You can create a support ticket using the link below:
https://softlabbd.com/support/Thank you for your patience and understanding.
Hi Adedayo,
Thank you for reaching out, and we apologize for any inconvenience this may have caused.
There is an option called “Migrate Shortcode Modules” under the “Tools” tab on the Integrate Google Drive settings page. From there, please click the “Restore Modules” button, and the issue should be resolved.
You can refer to this screenshot for guidance:
https://prnt.sc/BWhlGbV6T0eOIf the issue still persists, please feel free to reach out, and we’ll be happy to assist you further.
Thank you for your patience and understanding.
Hi Aster,
Please note that starting from version v1.3.4 of the Dracula Dark Mode plugin, the Dracula Dark Mode Free plugin must be installed on your WordPress website in order for the Dracula Dark Mode Pro plugin to function properly.
From this version onward, the Pro plugin will not work without the Free plugin.
Hope this helps. Thanks again for your support and patience.Hi @dominokozmali,
Thank you for reaching out, and we appreciate your patience.
Regarding your first query:
Please copy the CSS code below and paste it into the “Dark Mode CSS” field under the Dracula Dark Mode → Custom CSS tab..wpcf7-submit { margin-top: 5px !important; }Please note that the border is generated by the reCAPTCHA plugin and is not related to the Dracula Dark Mode plugin.
Regarding your second query:
Please disable the “Darken Background Images” option from the Image Behaviour tab on the Dracula Dark Mode settings page.For reference, please see the screenshot below:
https://prnt.sc/Yng-9az2XN_rIf you have any further questions, feel free to let us know.
Thanks for your patience and understanding.
Hi David,
Thanks for your cooperation.
Our team has identified the issue and is actively working on a permanent fix, which will be included in the next update scheduled to be released soon.
For now, we recommend applying the following temporary fix:
- Disable “Block Editor Mode” under the Admin Dark Mode tab in the Dracula Dark Mode settings.
- Then disable “Admin Dark Mode” under the same tab.
For clarity, please refer to the screenshots:
https://prnt.sc/bxF1xGqj4wIa
https://prnt.sc/cRpDZCd7Sd4xThis should resolve the issue. The upcoming update will fix it automatically.
Thanks for your patience and understanding.
Hi David,
We value your concern regarding security.
To help us better understand the issue you are experiencing, could you please share a screen recording showing the problem as it occurs, along with the URL of the affected page? Also, please check whether your Dracula Dark Mode plugin is updated to the latest version. If it isn’t, kindly update it and see if the issue persists.
Thank you for your patience and understanding.
Hi Themefour,
Thanks for reaching out, and we apologize for the inconvenience.
You can change the language of the Integrate Google Drive plugin using the Loco Translate plugin or your preferred translator plugin. Please note that the plugin’s language cannot be changed using a JSON file.
For detailed instructions, please follow the documentation below:
https://softlabbd.com/docs/translate-integrate-google-drive-plugin-in-any-language/
Thank you for your patience and understanding.
Hi David,
Thank you for reaching out, and we sincerely apologize for the inconvenience this may have caused.
To help us assist you more efficiently, could you please create a support ticket through your support portal? This will allow our team to investigate the issue and provide a prompt resolution.
You can submit a ticket here:
https://softlabbd.com/support/Thank you for your patience and understanding.
Hi Jpkarmatech,
Thanks for reaching out.
We’ve introduced security enhancements and addressed some minor bugs in the latest version (v1.3.3) of the Dracula Dark Mode plugin.
Thank you for your support and understanding.
Hi Jpkarmatech,
Thank you for your interest and support for the plugin.
At the moment, the Dracula Dark Mode plugin is under review by the WordPress Plugin Review Team. Once the review is complete, it will be available on ww.wp.xz.cn.
Thank you for your patience and understanding.
Hi Alopex91,
Thanks for reaching out, and we sincerely apologize for any inconvenience this may have caused.
We attempted to replicate the issue you reported but were unable to reproduce it on our end — the file upload information and attachments are being successfully received via both email and webhook.
You can check the following screenshots for reference:
https://prnt.sc/NkrJwqgKwF3t
https://prnt.sc/Dfp8Aft6ImKY
https://prnt.sc/nDug6Mwumrkx
https://prnt.sc/vvhhu4oXUvu3Could you please check again and confirm whether the issue is now resolved?
If the problem persists, we recommend creating a ticket on our support portal so our technical team can investigate further and provide a quick resolution.🔗 Support Portal: https://softlabbd.com/support/
Thanks for your patience and understanding.
Hi cccmikey,
Thanks for reaching out.
We’re currently working on the issue you’re experiencing and will update you as soon as possible.
We appreciate your patience and understanding.