scvhqit
Forum Replies Created
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The issue ended up being a simple permalink issue. The update created some type of issue and the permalinks just needed to saved again and everything started working again. Not sure why, but that was the fix for anyone else that has a similar issue in the future.
Hey @andrewshu
This page is not available after deactivation. I can create a new page and add the shortcode and preview. The page shows fine. Once published, the 404 error shows on every page that is created.
see the last comment. There’s something wrong with the code that won’t let you paste the choices in the dropdown but if you type them out everything works.
I finally figured it out. Your code is wonky. If you copy and past anything into the dropdown when editing the form, it will show up on the front end when editing the profile but after selecting it and saving, the system won’t save it. You have to type everything out inside the form dropdown field when editing, then everything works as it is supposed to.
Did the conflict test. No conflict with plugins or theme. Added the code snippet and no change. Your plugin works fine and has for over a year, until I go to edit the form field. The field saves the dropdown item added. It shows in the edit page of the profile and lets you select the new item. It just doesn’t save. Old legacy items in the dropdown selecting different ones save as they’re supposed to.
I have contacted Avada support and had them look to see if the theme was the cause of the issues with UM not submitting and updating. This is their reply.
—————–- So I have gone ahead and did the numerous test, and finally, I can see that the same issue "Ultimate Member registration form not submitting and the backend Ultimate Member User Profile update not working" occurs on your website when I enabled WordPress default theme 2020, I can confirm that the issue you are experiencing currently is directly not related to Avada theme. What you can try at this moment to solve this issue is to disable mod_security on your server (or ask your server support team to help). It should work after that. If still, you are the experiencing the same issue then I am going to suggest that you please contact the plugin developer/author regarding this. We simply do not have control over the development or codebase of the plugin.—————
As discussed earlier in this thread, Mod Security is disabled through the hosting. The issue still remains.
How do we proceed from here?I made a new Registration form to see if there was an issue with the original form for the front end. The results are the same that the form won’t submit with the new member information. The page refreshes and the form remains with the information fields still filled.
I replied with an email with other details.
I have added
IfModule mod_rewrite.c>
RewriteEngine On
RewriteCond %{SERVER_PORT} 80
RewriteRule ^(.*)$ https://www.scscv.com/$1 [R,L]</IfModule>I have updated the links in the WordPress database and content to replace any instances of HTTP with HTTPS.
No change
No SUHOSIN is installed or being used.
This is from the web server logs.
No recent web server errors exist for your domain: scscv.comI have disabled ModSecurity – no change.
ReCaptcha plugin turned off, no change.
No custom code snippets are active on the site.
That has been done. No change.
That has been done now. Still no change in the form for new users being able to be submitted. The screen just refreshes with the form information still in the fields. The user profile still won’t save when the Update Profile button is clicked. The screen just refreshes with the edit screen.