securelive

Dave,
Thank you for your very detailed review of SecurePress, I would like to validate and acknowledge everything you have written as accurate. We did have an issue with a FALSE POSITIVE on your IP address, and believe we have resolved this issue.

We have taken the ideas that you have suggested and started implementing them today. We are right now working on a version that will allow IP addresses to only be blocked for “X” amount of days, the administrator will be able to determine the number of days. This will allow stale IP addresses to fall off the block list and continue to protect your site on additional attempts from that IP address.

As for the instruction or help section, we will be adding a new unprotected area of SecureLive to devoted to the help section to assist with any incident needing help.

As for you being blocked, this is more a discovery than error, although SecurePress was doing its job, because of a prior attack from your IP address from a few months ago, SecurePress was protecting all SecureLive sites and simultaneously reporting to you about your site.

We would like the opportunity to speak with you, we will resolve this issue as quickly as possible. Please call us directly at (888) 300-4546, if you are overseas, please E-Mail your phone number at (jb + securelive.net) and I will then call you. We are very serious about resoving security issues and would like to extend our full support in winning your confidence and trust.