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Forum: Plugins
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] urgent, your app on wp is down

Plugin Author simprosys
(@simprosys)

1 year, 5 months ago

Hello @siggyve

Greetings from Simprosys Infomedia!

We’ve fixed the issue for your store however move a product to trash and restore the same to match the product count in our plugin.

If you still face any issue, you can write us at [email protected]

Best Regards,
Team Simprosys!

Forum: Plugins
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] urgent, your app on wp is down

Plugin Author simprosys
(@simprosys)

1 year, 6 months ago

Hello @frasers

Thank you for your time and patience.

The issue has been resolved and all your products are submitted to Google Merchant Center. Please check once and reach out at [email protected] if you have any further issues.

Best Regards,
Hemant Sharma

Forum: Plugins
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] urgent, your app on wp is down

Plugin Author simprosys
(@simprosys)

1 year, 6 months ago

Hello @frasers

Greetings from Simprosys Infomedia,

We sincerely apologize for the inconvenience you’re experiencing.

Our technical team is currently working on the issue, and we expect it to be resolved within the next 2-3 hours. We will notify you as soon as the problem has been fixed.

Thank you for your cooperation and patience. We truly appreciate your understanding.

Best Regards,
Team Simprosys!

Forum: Plugins
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] Search is not working when google shopping feed active

Plugin Author simprosys
(@simprosys)

1 year, 6 months ago

Hello Naseem,

Thank you for your time and patience.

We have resolved the issue you were facing with search bar in your website.

If you face any further issues with our plugin, please do not hesitate to reach out to [email protected].

Best Regards,
Team Simprosys!

Forum: Plugins
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] Search is not working when google shopping feed active

Plugin Author simprosys
(@simprosys)

1 year, 6 months ago

Hello Naseem,

Greetings from Simprosys Infomedia!

We have sent you an email regarding this issue. Please reply to that email with the requested store details so we can assist you accurately.

Regards,
Team Simprosys

Forum: Reviews
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] Great Plugin and Support!

Plugin Author simprosys
(@simprosys)

1 year, 11 months ago

Hello David,

Thank you for sharing your valuable Feedback.

We’re thrilled to hear that you’re enjoying our service and finding our plugin so useful.

Please feel free to reach us out in case you have any queries or write us at [email protected]

Best Regards,
Team Simprosys

Forum: Plugins
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] Missing return in “get_search_query”

Plugin Author simprosys
(@simprosys)

2 years ago

Hello @distl

Thank you for taking the initiative to address the issue by adding a script to our plugin’s file. We appreciate your proactive approach to resolving this issue.

We’ve identified the issue and it will be resolved in the upcoming release of our plugin, scheduled to launch soon.

If you encounter any further challenges or require additional assistance, please don’t hesitate to reach out at [email protected]

Best Regards,
Team Simprosys!

Forum: Plugins
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] Missing return in “get_search_query”

Plugin Author simprosys
(@simprosys)

2 years ago

Hello @distl

We hope this message finds you well. We are following up on our previous response regarding your concern.

If the issue has been resolved, please let us know. If you still have the same issue, please help us with store access so that we can assist you further.

Looking forward to hearing from you soon.

Best Regards,
Team Simprosys!

Forum: Reviews
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] Worst problem solving ever !

Plugin Author simprosys
(@simprosys)

2 years ago

Hello @amir1112

After carefully reviewing your case, it’s clear that we have diligently helped you resolve the issue you raised multiple times through different ways, including email and chat.

Initially, you encountered the “Invalid Value [MPN]” error, which was caused by making direct changes in the Google Merchant Center and by assigning a blank value in the MPN field. Our team promptly intervened to rectify this issue and assist you in fixing it. Thereafter, you encountered a separate warning, “Limited Performance due to Missing Value [GTIN]”, which is unrelated to the previous “Invalid Value [MPN]” error.

Once you submit a product feed to Google Merchant Center then Google review your products and raises errors or warnings if they do not meet Google’s requirements. Your product feed must adhere to Google’s Product Data Specification requirements. The errors and warnings related to the product are enforced by Google but not by our plugin.

It’s important to note that our plugin’s primary function is to submit product feed to different marketing platforms by fetching it from your store.

Despite this, we remain committed to assisting you and providing clarification on the distinctions between MPN and GTIN attributes, as well as the reasons behind the associated errors or warnings.

We have more than 10k merchants using our plugin, and we are committed to addressing any concerns they encounter so if our plugin raised similar errors or warnings, our other merchants would have already expressed the same concern through the support forums.

Your feedback is invaluable to us, and we are dedicated to addressing any further issues you may encounter.

Please don’t hesitate to reach out to us for ongoing support and assistance.

Best Regards,
Team Simprosys!

Forum: Reviews
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] great service, excellent plugin

Plugin Author simprosys
(@simprosys)

2 years ago

Hello,

Thank you for taking time and sharing your valuable feedback.

Please feel free to reach us out in case you have any queries or write us at [email protected]

Best Regards,
Team Simprosys

Forum: Reviews
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] Worst problem solving ever !

Plugin Author simprosys
(@simprosys)

2 years ago

Hello Amir,

We apologize for the inconvenience you’ve experienced. Your feedback is important to us, and we are dedicated to resolving this issue promptly.

Our main objective is to ensure that we provide the best support to address your concerns to your satisfaction. Our team is currently looking into this matter and will assist you in finding a resolution promptly.

Please feel free to reach out if you need further assistance in resolving this matter. You can write to us at [email protected].

Regards,
Team Simprosys

Forum: Plugins
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] Missing return in “get_search_query”

Plugin Author simprosys
(@simprosys)

2 years ago

Hello,

Greetings from Simprosys Infomedia!

To assist you better with the issue, please help us with a screenshot showing the error or message in your WooCommerce store.

Additionally, we kindly request access to your WooCommerce store to address and resolve the issue. Can you please grant us access to [email protected]?

Here is the help doc to grant us access: https://support.simprosys.com/faq/how-to-grant-access-to-your-woocommerce-store

Awaiting your resonse.

Regards,

Team Simprosys

Forum: Plugins
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] Error PHP 8.1

Plugin Author simprosys
(@simprosys)

2 years, 3 months ago

Hello,

Thank you for sharing details here.

We have resolved the issue you encountered. Please complete the integration process and let us know if you face any challenges.

Here is the help doc to complete the integration for Google: https://support.simprosys.com/faq/step-by-step-integration-guide-for-shopping-feed-for-google

Also, as a goodwill gesture, we extended a free trial of our plugin for 10 days for your store so you can explore our plugin features

Regards,
Simprosys Infomedia

Forum: Plugins
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] Error PHP 8.1

Plugin Author simprosys
(@simprosys)

2 years, 4 months ago

Hello,

We are happy to assist you with this issue here.

Could you please share your storefront URL with us? This will help us investigate the issue and give you more accurate guidance.

Regards,

Simprosys Infomedia

Forum: Plugins
In reply to: [Product Feed for Google Shopping, Microsoft Advertising and 40+ Channels for WooCommerce Merchant] Error PHP 8.1

Plugin Author simprosys
(@simprosys)

2 years, 4 months ago

Hi Sourdum,

We are sorry to hear that you are facing an issue with our plugin. To assist you better, we need your storefront URL to check the details of the issue.

You can also contact us at [email protected] if you have any other questions or concerns.

Regards,

Simprosys Infomedia

Viewing 15 replies - 1 through 15 (of 17 total)

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