smrekovit

Hello,

Thank you for your response. I would like to clarify again for transparency:

• I requested a refund the same day of purchase, well within your advertised 30-day money-back guarantee.
• Whether the feature was listed or not is not the main issue. The point is that the plugin did not meet my needs, and your guarantee explicitly promises a refund in such cases.
• Instead of honoring that guarantee, your team refused the refund and offered only a paid customization.

My concern here is not about missing documentation, but about your company not standing by its own refund policy. I believe it’s important for other users to be aware of this before making a purchase.

Best regards,
Matic

Hello,

Thank you for your reply. I would like to clarify a few points for transparency:

• I requested a refund the same day of purchase, because the plugin lacked a critical feature I needed.
• Instead of processing the refund under your advertised 30-day money-back guarantee, your team explicitly refused and offered to add the feature only as a paid customization.
• This is not a matter of “reviewing” the request — it was denied, as your emails clearly state.

I am writing this follow-up so that other users can see both sides: the vendor’s public statement and my actual documented experience.

Best regards,
Matic