sondrasneed

Paul, I can appreciate your frustration with my post. But please understand that by the time I finally found a place to leave a support request on your website, I had combed your website and plugin settings for hours trying to find a way to manage the visitor lock outs. When it was clear I was going to have to communicate via email with support, in a 12-24 hour window delay, as there is never a live agent in the chat bot, I gave up and deactivated the plugin. At least until my client could complete the expo that she was selling tickets to. Losing ticket sales to lockouts wasn’t worth the risk. When I reactivated it, the problems persisted and I was too frustrated to care. The refund was quickly handled thank you. I wish you could have offered 1 or 2 things for me to try, to manage the problem I outlined on the email. But instead you just wanted me to be clearer about what was happening. And I didn’t have any more to say than visitors are being locked out. You say it’s an easy fix, but there’s nothing on your website search bar that lead me to appropriate problem solving.

Hi Nick,