soulity

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  • Forum: Plugins
    In reply to: [WooCommerce] WooCommerce Error
    Thread Starter soulity

    (@soulity)

    4 months, 1 week ago

    hi @pouyaebrhm

    Hi,

    Thank you for the quick response and recommendations.

    I have already completed all the steps you suggested: What I’ve Done:

    1. Downloaded fresh WooCommerce 10.5.0 from ww.wp.xz.cn
    2. Deleted the entire /wp-content/plugins/woocommerce/ folder via Hostinger File Manager
    3. Uploaded and extracted the clean plugin files – verified all core files are present
    4. Cleared all caches (site cache, browser cache, LiteSpeed cache if applicable)
    5. Ran WooCommerce database update – completed successfully without errors
    6. Verified in WooCommerce → Status – all base tables are present and correct

    ❌ Issue Still Persists:

    After the clean reinstall:

    • ✅ User accounts are still being created successfully in the database
    • ✅ WordPress admin panel works perfectly
    • ✅ WooCommerce settings and pages load correctly
    • ❌ Customers still get “Critical Error” immediately after clicking Register
    • ❌ Browser console shows: POST https://soulity.in/my-account-2/ 500 (Internal Server Error)
    Forum: Plugins
    In reply to: [WooCommerce] WooCommerce Error
    Thread Starter soulity

    (@soulity)

    4 months, 1 week ago

    hi @saivutukuru I am experiencing a critical issue on my WooCommerce store where customers cannot complete registration due to a server error that occurs immediately after they submit the registration form.

    Issue Description:

    1. Customers can fill out the registration form on my account page
    2. After clicking the “REGISTER” button, the form submits successfully
    3. Instead of being logged in and redirected to their account dashboard, they see:“There has been a critical error on this website.”
    4. The user account is created in the database (I can see new users in WordPress admin), but they cannot access the site
    • This reply was modified 4 months, 1 week ago by soulity.
Viewing 2 replies - 1 through 2 (of 2 total)