Steve Wells
Forum Replies Created
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Hi @fabien79,
Thanks for reaching out, we aren’t allowed to support our pro version and license questions here, but you should still be able to update Formidable Forms.
since we can’t provide support here, can you contact us on our helpdesk so a member of our accounts team can dig into this and help you get this sorted out?
Hello there. Thank you for your patience during the holiday. Our responses are a bit delayed since much of our team is celebrating with friends and family.
Sorry to hear your quiz form is not functioning quite right. This definitely is not normal behavior and something seems to be conflicting. We are happy to take a look and help you get this sorted. However, ww.wp.xz.cn rules prohibit us from providing support for premium features here on the forums.
could you please create a new ticket in our help desk and our team can dig into this for you? Here’s where you can do that: https://formidableforms.com/new-topic/
Hello Prosopo Team,
Thank you so much for reaching out and for your interest in integrating Prosopo with Formidable Forms. We truly appreciate the thought and effort behind your offer to enhance our users’ experience with a privacy-friendly CAPTCHA option.
At this time, we and our customers are satisfied with our current CAPTCHA offerings, and we are not considering additional, third-party integrations. However, we value your commitment to providing solutions that align with our shared goals of privacy and security.
We’ll keep Prosopo in mind for future considerations, and we wish you the best of luck with your continued growth and innovation.
Best regards,
The Formidable Team
Thank you for the work you have put into this. The video and spreadsheet are super helpful. Our dev team is reviewing the information so we can implement fixes/improvements.
Hi @anphira,
thanks for reaching out and for evaluating Formidable Forms for accessibility. We would love to be included in your research and would appreciate any feedback or suggestions for improvement. Accessibility is important to us so any areas for improvement will be promptly evaluated and prioritized.
thank you,
Steve
Hi @thomas1999,
I’m sorry to hear about your ongoing frustrations with plugin updates and compatibility issues. It sounds like you’ve been encountering significant challenges for quite some time now. I understand how frustrating that can be, especially considering your long-standing support as an elite user.
I reviewed your support request, and it looks like our support and dev teams are working on the issues you are facing. Additionally, we are actively working to improve our QA processes, and we are confident that fewer issues will make it into the releases in the near future.
We’d love for you to give us a chance to turn your negative experience around, and we hope you’ll stick with us as we grow and improve.
Thank you,
Steve Wells.
Dear @papillon28,
Thank you for taking the time to leave a review. We sincerely apologize for the frustration you’ve experienced with Formidable Forms.
Our plugin does have many add-ons that are provided as individual plugins. We do this to keep the core plugin size manageable. We do have a built-in interface for adding and managing the add-ons included in your bundle, and I apologize if this interface didn’t work to your satisfaction.
We take bug reports very seriously, and our dev team is amazing at getting them fixed quickly. I’m sorry if a bug or limitation you encountered didn’t get the attention it needed.
Regarding the specific issues and limitations you’ve been facing, Our support team is always available to help. If you haven’t already done so, please create a ticket in our support desk so we can help you with these issues.
We value your feedback and we’d love the opportunity to turn your experience around.
Sincerely,
Steve Wells
also, did you see our response to your 1-star review? It sounds like our support team has been trying to contact you, but our emails aren’t making it through.
we are getting the error:
A message that you sent was rejected by the local scanning code that
checks incoming messages on this system. The following error was given:“Relaying not permitted”
could you check this in your email client and allow our emails to be delivered?
thanks for getting back with me. I’ll check your support ticket in our help desk and get somebody on it or see what I can do to help you myself.
Hi @robotarmy,
Thanks for reaching out, and sorry to hear you are having trouble with your emails being sent. Often times, email issues like this are the result of a wider issue on your site not specific to Formidable Forms, but we have some steps we can take to get to the source of the issue.
To begin, please note that Formidable Forms does not send emails directly, but rather composes the message and passes it to WordPress for sending. Therefore, troubleshooting issues with email delivery requires checking your WordPress email-sending configuration.
In most cases where email issues are reported, we find that emails leave the website correctly but are sanitized or deleted before delivery by internet spam protection measures. Spam protection rules are constantly getting stricter, and a form can sometimes stop working without any changes on your website.
If you’re currently not using an SMTP plugin to send your emails, I highly recommend installing and configuring one. Most SMTP plugins will do the job, but I’d suggest looking for one that includes message logging. One such free SMTP plugin that I’m aware of is called “Post SMTP.”
Using SMTP to send your messages can make them appear more legitimate than the built-in WordPress mail service, which can help them pass spam filters.
It’s also important to ensure that your email messages are configured correctly. Here are eight essential things to check:
- The SUBJECT line should not be blank.
- The FROM address MUST match the domain of your website. It’s best to set up a dedicated email for this, such as [email protected].
- The TO address should never match the FROM address as this looks unusual and can trigger spam deletion.
- If you specify a REPLY-TO address, it should never match the TO address.
- While you can include multiple addresses in your TO field, it’s best to use the CC and BCC fields for additional recipients.
- Many spam filters are triggered by too many recipients in one email. For large lists (50 or more recipients), consider a service like Sendgrid or SendInBlue.
- Minimize the number of links you include. Email messages with lots of links may trigger spam filters.
- Finally, contact your hosting provider and ask if the SPF record for your email address is properly configured.
Please let me know if this helps.
Best,
Hi @vd11,
Thank you for sharing your feedback and expressing your concerns about Formidable Forms. I understand that you have been a loyal user of our premium plugin and have had a disappointing experience with the expiration of your subscription.
We want to assure you that all the forms and views published on your site should continue to function even after your license expires. If you are experiencing any issues in this regard, please get in touch with our dedicated support team. They will be more than happy to investigate the matter further and assist you in resolving any potential challenges.
Over the past year, we have introduced some changes that impact how the plugin works after a license expires. We have done our best to be very transparent in communicating these changes and have a grace period to reduce any unexpected limitations. We apologize if you didn’t get these communications or if you were told something different prior to purchasing.
It seems you have been using Formidable Forms Pro for an extended period, as you mentioned our public support forums that have been discontinued for quite some time. In such cases, there may have been a grandfathering provision for your license, ensuring continued access to the Pro features even after expiration. We encourage you to reach out to our team, as they can verify your account and determine if any mistakes have occurred in this regard.
At Formidable Forms, we are committed to helping our customers succeed while maintaining a sustainable business model. We genuinely value your feedback and would be grateful for the opportunity to investigate your concerns and make any necessary corrections.
Warm regards,
Steve
@ryanb4614 I responded to your ticket in our help desk with details on how you can do this. Let me know if you run into any questions.
Hi Colin, thank you for the kind words about our plugin. If you have been using the plugin since 2015, I believe you should still have access to Views. If you would like to reach out to us in our helpdesk, I’d be happy to take a closer look at your account and make sure everything is correct.
Hi there, I saw your related message in our help desk where you were having trouble with the third-party Formidable Plus plugin which hasn’t been upgraded in a long time. We are happy to continue assisting you via our help desk to help you get this squared away.
Hi there,
Thank you for your feedback. I’m sorry to hear your experience with our success team was less than ideal. We pride ourselves on our support and it sounds like we didn’t meet our high standards here. I apologize for that.
regarding the visual styler, we are currently working on a new, redesigned styler that should address the concerns you mentioned. We know it is a bit clunky in its current form.
Thanks for sticking with us and giving us a chance to do better.
-Steve