ssastrodev

Hi @leogermani,

We asked the hosting company to whitelist the file. They emailed back and they did that.

However, as soon as we upload it again, the server deletes the file.
The interesting thing is that, it happens even if the plugin is inactive.

I thought that would be useful information to help the development team.

Ok! A re-install has brought it back to life!
Although Safari is still having issues probably a persistent cache, Chrome however, is working fine.

Hopefully Safari will sort itself out soon.

Thanks again for your help with this!

Thanks for the prompt reply!

1. Checked permalinks: it is set to https://istardb.org/sample-post/
2. Checked Tainacan System Check, only issues are:

(Yellow) PHP Modules
The optional module imagick is not installed, or has been disabled. This is used, among other things, to automatically extract the first page of PDFs to use as a thumbnail.

(Yellow) PHP Maximum execution time
Your current configuration is 30 seconds. This is fine, but you should consider increase it to at least 240 seconds if possible
Some Tainacan features, such as import processes, may need a little extra time to run. It is a good idea to set the PHP maximum execution time to a bigger value than the default, although this is not mandatory. If you see a “Maximum execution time of XX seconds exceeded” in any error log, then you shoud definitely do it.

3. I looked at the Javascript Console: and noticed this:
user_search-components.js:1
Failed to load resource: the server responded with a status of 404 ()

When I go the the single item page or collections page they work:
https://istardb.org/collections/
https://istardb.org/aer-publications/paper-4

However, here it does not
https://istardb.org/aer-publications/

Thanks in advance