Sajib Talukder
Forum Replies Created
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Hi there,
We’re sorry you’re having trouble with the plugin. We’ve sent your problem to our dev team and they will let you know what’s going on soon.
ThanksHi there,
Sometimes, this error may occur when there is an issue with your internet connection preventing communication with Freemius. We suggest trying to resolve the issue by refreshing the page.
If this does not resolve the problem, please let us know and we will assist you further.
Regards,
SajibGlad to hear. I am going to close this thread as the issue is fixed. Let us know if you have any further questions.
Hi @aisupportteam,
We apologize for the delay in fixing your issue with our plugin. We fell short of our standards due to our developers being busy with other tasks.
We appreciate your feedback and will use it to improve our support and plugin. We regret that we were unable to resolve your issue in a timely manner and ensure your satisfaction.
Please feel free to reach out to us with any further feedback or questions.
Best regards,
Sajib- This reply was modified 3 years, 2 months ago by Sajib Talukder.
- This reply was modified 3 years, 2 months ago by Sajib Talukder.
You’re welcome! I am going to close the ticket now.
Don’t forget to let us know if you have any other questions. 🙂Hi @s4ke
A new version of the plugin has been released. Please update the plugin on your website and share your feedback on whether the issue has been resolved or not.
Thank You.I’m going to close the ticket due to inactivity, assuming that the issue has been resolved by the customer.
Hi @aisupportteam
A new version of the plugin has been released. Did you get a chance to update the plugin on your website? Please update the plugin and share your feedback on whether the issue has been resolved or not.
ThanksWere you able to update the plugin on your website? Kindly update the plugin and share your feedback with us regarding whether the issue has been resolved or not.
Thank you.- This reply was modified 3 years, 2 months ago by Sajib Talukder.
Were you able to update the plugin on your website? Please make an update to the plugin. Hope that will fix the issues and don’t forget to let us know if you have any further questions.
Hi there,
Thanks for your inquiry. I apologize for the inconvenience caused by the issue. We are currently finalizing the new update, and it is scheduled to be released this weekend.
Once the update is available, you just need to download and install it to fix the issue.
Please don’t forget to let us know if you have any further questions.Regards,
SajibHi there,
That’s correct, once the fix is released, all you need to do is update the plugin to the latest version, and it should work fine after that.
I’m glad to inform you that we have decided to release an update this weekend, so you won’t have to wait long.
Thank you for your patience and understanding. Let me know if you have any other questions or concerns.
Regards,
SajibHi there,
Please provide the detail information about the issue. Better if you provide a video demonstration using software like Loom. Please cooperate us. We will fix the issue as soon as we can.
Thanks
FYI, we have made a couple of changes based on the error type. The fix should be available in the next release (maybe by the end of this week).
We will let you know once it’s released.
ThanksHi there,
We have fixed the issue after a lot of investigation.
Anyway, the fix should be available in the next release of the plugin, hopefully by the end of this week.
We will notify you accordingly.
Regards,
Sajib