StatCounterSupport
Forum Replies Created
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Forum: Plugins
In reply to: [StatCounter - Free Real Time Visitor Stats] Change log for 2.1.0Hi,
We do not have an official change log , sorry!
This was a minor update which removed the document.write javascript code that was used for the visible counter. This caused an issue in some cases.
Kind regards
Rory
Statcounter teamForum: Plugins
In reply to: [StatCounter - Free Real Time Visitor Stats] Broken images version 2.1.0Thanks for the info. What is the url for your site? After you downgraded it worked like normal again?
Thanks
Rory
Statcounter teamForum: Plugins
In reply to: [StatCounter - Free Real Time Visitor Stats] Broken images version 2.1.0Hi
Sorry to hear that. Thumbnail images on your web site or inside statcounter stats?
Regards
Rory
Statcounter teamPlease try to check the box ‘force invisible’ in the statcounter plugin settings. Let us know if that does not help.
Regads
Rory
Statcounter teamHi,
Very sorry to hear that! Thanks for letting us know.
Let us know if you ever need anything.
Regards
Rory
Statcounter teamForum: Plugins
In reply to: [StatCounter - Free Real Time Visitor Stats] Premium version site performanceWhat’s your website? We’ll check it out.
Hi and thanks for your feedback. The issue where it does not load when clicked on is caused by the browser unfortunately.
With the plugin if you change themes the statcounter will still be installed, if you put code into footer.php the statcounter will stop working when you change themes.
The plugin does not weigh down the site and it gives people a simple way to add the code without having to go into the theme file.
Kind regards,
Rory
Statcounter teamHi,
Thanks for your patience. I checked your site and see you have fixed this now using a clever CSS solution!
Please let us know if you ever need anything.
Thanks for using statcounter.
Kind regards,
Rory
Statcounter teamHi and thanks for your patience. Sorry for the confusion here! Please tell me more about what is happening here.
Kind regards,
Rory
Statcounter teamForum: Reviews
In reply to: [StatCounter - Free Real Time Visitor Stats] All is wellHi Becky,
Sorry for the confusion here and that we did not reply to your email, we get a lot of spam and it sounds like we missed your email – very sorry! We try to reply to all emails with 24 to 48 hours so that yours got missed completely is a big problem and not normal for us.
After an upgrade ends you can definitely return back to the free version and continue to use statcounter at no cost, and we have many members who do this.
If you want to work on this again let me know!
Kind regards,
Rory
Statcounter teamHi,
As a test please try to login using a different web browser. Please let me know how it goes.
Kind regards,
Rory
Statcounter teamForum: Plugins
In reply to: [StatCounter - Free Real Time Visitor Stats] Your project has been downgradedHi John,
I have sent your feedback to our team. Very sorry for all of the confusion and inconvenience here!
I will double check our email inbox and see what happened to your other message. It should not have been missed! We check the emails daily and your message should have been replied to quickly.
Please let us know if you ever need anything.
Kind regards
Rory
Statcounter teamForum: Plugins
In reply to: [StatCounter - Free Real Time Visitor Stats] Your project has been downgradedHi John,
Very sorry for the confusion here!
Please login, click Downgrade, then scroll down, there will be a project highlighted in red. Please make sure the log size is 500. Then click the “pay now” button at the bottom (there is no charge). On the next pay enter your password.
What happened here is one project was on a free trial, and that has ended. So now the systems wants you to downgrade that project to the normal free size.
Please accept our apologies for the inconvenience!
Kind regards,
Rory
Statcounter teamForum: Reviews
In reply to: [StatCounter - Free Real Time Visitor Stats] Zero, zilch, no supportHi,
Very sorry we did not reply to your email. Normally we reply to emails within 24 hours. Please tell me more about the problem you are seeing?
Kind regards
Rory
Statcounter teamForum: Plugins
In reply to: [StatCounter - Free Real Time Visitor Stats] Warning: Undefined array keyI’ll double check with the team about php 8 and get back to you.