Steven Stern (sterndata)

1. Note that buywptemplates dot com has nothing to do with ww.wp.xz.cn.

2. If this is the right theme (and I’m probably wrong) and you’re using the free version, ask their support at https://ww.wp.xz.cn/support/theme/artist-painter/ or maybe this one https://ww.wp.xz.cn/support/theme/artist-portfolio/

Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://ww.wp.xz.cn/support/article/debugging-in-wordpress/

You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you cannot access wp-admin, there are other ways to deactivate plugins:  https://ww.wp.xz.cn/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

I recommend asking at https://ww.wp.xz.cn/support/plugin/elementor/#new-post so the plugin’s developers and support community can help you with this.

Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://ww.wp.xz.cn/support/article/debugging-in-wordpress/

You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you cannot access wp-admin, there are other ways to deactivate plugins:  https://ww.wp.xz.cn/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

@hum2 This seems to be more of a support question, so please ask for help at https://ww.wp.xz.cn/support/plugin/insta-gallery/.

@soportemeliconnect and @helitemx Please correspond through this forum and not on email. Share your problem and the fix.

@martinvalchev I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://ww.wp.xz.cn/support/guidelines/#we-reserve-the-right-to-manage-the-forums-to-the-best-of-our-ability

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

*Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.

*Ask the user to create and post a link to their phpinfo(); output.

*Ask the user to install the Health Check plugin and get the data that way.

*Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.

*Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.

*Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

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@incl8 Please don’t offer to send or post logon credentials on these forums: https://ww.wp.xz.cn/support/guidelines/#we-reserve-the-right-to-manage-the-forums-to-the-best-of-our-abilityn
It is not OK to offer, enter, or send site credentials on these forums. Thanks for your cooperation.