energycell
Forum Replies Created
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Forum: Developing with WordPress
In reply to: Caching restricted contentThanks for replying.
But it is possible to cache restricted content; W3 Total Cache plugin offers the option of caching content for logged in users.
Originally I had an issue as I was serving either the login form or the restricted content on the same URL, I understand that this would have a problem with caching.
To try to avoid this issue I created a separate login page to which the user gets redirected if they do not have the relevant cookie set.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Alerts not working for some agentsThank you that’s really useful info.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Alerts not working for some agentsHi,
We have updated the plugin to the latest version, we are still experiencing the issues though.
I have added myself as an agent and I get email alerts, other agents do not get email alerts.
Sounds alerts work for me intermittently.
Chats do not appear in the Active Chats list until the page is refreshed.
Additionally this morning the offline chat window was displayed until I cleared the Kinsta cache.
many thanks
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Alerts not working for some agentsThank you so much for responding.
1) Which version of the plugin do you have installed?
> 9.0.24
2) Which version of WordPress do you use?
> 5.5.3
3) Do you have a multisite WordPress installation?
> No
4) What browser do your agents use?
> Chrome
5) Do your agents use to open multiple tabs with Live chat?
> Only one tabAlso agents are using Windows 10 enterprise
thank you
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Alerts not working for some agentsHello? We are still having this issue can anybody help please?
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Alerts not working for some agentsI wish I could change the title to ‘Chats do not appear until the page is refreshed’ as this isn’t just about alerts.
Agents are reporting that they have been logged in all day but receiving no alerts:
Report from an agent:
I have been on webchat all day today, this afternoon we had 6 logged in.
One of my colleagues happened to say he had 2 webchats on the go. I checked the page and it was showing none as did my colleagues. Only when I refreshed the page did it then show the 2 chats and notifications then popped up.
It appears that if you do not regularly refresh the page any new chats don’t show.