storeapps

@konnor85 Thank you for rating Smart Manager & sharing your experience.

About slow responses, we always try to send a reply to all tickets within 24 hrs. Our support hours are also mentioned on our website. We also inform our customer if there will be a delay in support with reason.

In your case, we’ve received the confirmation about the resolution of the issue after a week.

Some issues are technically complex, which appear only in very niche case. In such cases, the most time goes in finding the exact problem. You’ll agree that it took time to find that the issue is only happening when WPML Translation Management plugin is activated. After knowing the reason we worked on it & provided you the fix which you confirmed that it worked.

The other problem related to pop-up, when we wanted to work on it, you told us to give priority to the WPML issue first. After resolving WPML related issue, we shared the error message that we are getting related to the pop-up issue, but I’m still waiting for your response on our last email which we sent on 16th Aug 2018.

We are always ready to resolve any issue related to our plugin, sometimes we may need your help in accessing the site. We’ve even fixed the issue which is appearing due to other plugins, but we never refuse to fix an issue.

We think it’s unfair to give lower rating even after resolving an issue & willing to resolve all the issues with the plugin. It’s not correct to rate a plugin lower because the issue is not resolved quickly. Sometimes delays can happen due to the complexities of the issue. Resolution of an issue is directly related with the intensity of the issue.

You can read our refund policy on our website.

@guyfawkes85,

Would like to update you that we have mailed you the zip file containing the fixes for the same Smart Manager issue along with the steps as to how to have the same fixes updated on your site. Request you to kindly have a check with the same and then do let us know your views.

@guyfawkes85,

Sorry for the delayed response.

I checked and was able to reproduce the same Smart Manager issue of custom ‘Tax Classes’ not editable with Smart Manager Beta.

Further, I have investigated and resolved the same issue. So, request you to kindly raise a support ticket by simply mailing the same request at ‘support(at)storeapps(dot)org’ and I will send you a copy of the fixes for the same issue.

@motorsportdiesel ,

You can check our other plugin Express Login For WordPress which will help you achieve the same.

Let us know if you have any further questions.

@pineapplemelissa,

Sorry for the inconvenience caused.

Our support team did get back to you and had asked you for the steps to reproduce the same issue, so that we can investigate into the same Smart Manager issue.

So, could you please get back to us with the same, so that we can surely take your issue on priority and resolve the same.

@devinmiller-1,

Sorry for the inconvenience caused.

With regards to the auto-update failing and reverting the plugin to Lite version, there can be multiple reasons for the same like your site not connected to StoreApps or your license getting expired or your server could be blocking any of the calls to StoreApps.org, etc.

Secondly, with regards to getting the latest copy of Smart Manager, the support team had already provided you with the version of Smart Manager Pro that was latest as per your license period i.e. Smart Manager v3.17.0 was released on 02/April/2018 and your Smart Manager license expired on 27/March/2018 & hence you are not eligible for the same version. The date in the changelog is in DD/MM/YYYY format.

Also, you can have a check with the same version svn commit logs here

Hi @annasue,

News Announcement Scroll only supports vertical scrolling, horizontal scrolling is not available. We have mentioned in the the same in our FAQs