Stuart Duff - a11n

Hi @shivamcedcoss12

When you have WooCommerce Payments installed on a live website ( Not a localhost test site ) you can enable test mode payments from this setting below.

Image Link: https://cloudup.com/chfhtE_ME0P

You can then use any of these test cards to purchase orders in test mode.

https://stripe.com/docs/testing#cards

Hi @wobbba

The only instance where WooCommerce payments would authorise charges is if the “Issue an authorization on checkout, and capture later is enabled. Testing on my installations using the latest version of WooCommerce payments with that setting disabled charges are not authorised and they are captured immediately.

WooCommerce Payments has a feature called payment authorisation. This will authorise payments from the customer’s payment card to be captured at a later date rather than charge the customer immediately.

https://woocommerce.com/document/payments/#section-6

To manually capture authorised charges you will need to follow this process. Authorised charges can also only be captured within 7-days of that authorisation. Any charges which are older than 7-days from the date of authorisation can’t be captured and are automatically cancelled.

https://woocommerce.com/document/payments/#section-10

To automatically capture customer payments as soon as the order has been placed you will want to disable this setting by navigating to WordPress Admin > Payments > Settings > Transactions and deposits

Image Link: https://cloudup.com/cJgYgepPJ9r

If you do not have the “Issue an authorization on checkout, and capture later enabled, try enabling that them saving the settings page, then disabling that again and re-saving the settings.

Let us know if you see any difference after doing so.

Hey @barotoardi,

As a test for us, I created a new product with a price of $20.

Image Link: https://cloudup.com/cGvQUZRZqzv

I then placed a PUT request to that product and updated the regular_price to 40 using Postman app. The REST API response showed that the product price was updated to 40.

Image Link: https://cloudup.com/cnA3uLH7sqw

The test product on the site also reflected that price change which was carried out via the REST API.

Image Link: https://cloudup.com/cbOWbtD8rvy

This testing indicates that the WooCommerce REST API itself is working as expected with PUT requests.

With regards to testing API calls, we have some information on testing API calls using an App called Postman and I’ve referenced that app below for you.

https://github.com/woocommerce/woocommerce/wiki/Getting-started-with-the-REST-API

I hope this helps.

Hi @kate2021

Just to clarify?

You’ve installed the free WP Mail Logging plugin on your site. Within that email log plugin, you’re seeing the email for the customer report as having been successfully sent. That would be this email below from within your screenshot, would this be correct?

Image Link: https://cloudup.com/cmQ5b4vN91c

If this is the cae and you’re seeing the customer export email displayed within the WP Mail Log that indicates that your WordPress installation suscesfully sent the email to that email address.

If you have not received that emai, usually, this can be due to the emails which are sent by WordPress using your hosting web server being marked as spam. Those may either end up in a Junk/Spam folder or are being entirely filtered out by your email provider before reaching your inbox. This is a common issue with sites using the default hosting server based WordPress PHP method wp_mail() for sending mail, which can have a number of issues.

https://docs.woocommerce.com/document/email-faq/

To solve this you could first get in touch with your host and see if they can fix any mail issues. I would then suggest setting up an account at one of the dedicated SMTP email providers listed within this document and using that to send all site emails as it’s a more robust email approach.

https://docs.woocommerce.com/document/email-faq/#section-7`

Hi @henriqueam

Looking at your site’s checkout page the code output seems to indicate you’re potentially using a plugin called Elementor to create a custom checkout page layout.

I can see some of the fields you’ve added are displaying to the right-hand side instead of the left.

Image Link: https://cloudup.com/cqGoI2UptWH

Checking on a default installation of WooCommerce which has the Storefront theme enabled no cu hbehaviuor is displaying.

I’d therefore suggest you reach out to the Elementor support team to see if they can offer any guidance as there may be some alignment issues with the fields being caused by their plugin.

https://elementor.com/support/

Hey @bb3cpo

Could you please send us a copy of your site’s System Status? You can find this report by navigation to WooCommerce > Status on your website. Select Get system report and then Copy for support. 

Once you’ve done that, can you then paste the contents of the report into your next response for us?

Image Link: https://cloudup.com/cb44skOom6r

Hi @bastiaan1232

On a default installation of WooCommerce, the Add To Cart button is automatically added to all Single Product pages by default.

This particular forum is for questions which are directly related to the features and functionality of the free WooCommerce plugin. It does not, however, offer support for questions related to any extensions or themes which can work with WooCommerce.

With regards to adding an Add To Cart button using a different method like a custom Generate Blocks button, you can contact the developers of that plugin for further assistance and guidance.

https://generateblocks.com/support/

Hey @ruthchege

If you’re not seeing the Stripe plugin activated when you navigate to WordPress Admin > Plugins > installed plugins on your site that would indicate that the Stripe plugin is not installed on your site.

Could reply to this message with a copy of your site’s System Status? You can find this report by navigation to WooCommerce > Status on your website. Select Get system report and then Copy for support. 

Once you’ve done that, can you then paste the contents of the report into your next response for us?

Image Link: https://cloudup.com/cb44skOom6r`

I can then take a quick look at that for you to see what payment plugins you do have installed!

Thanks