Siera
Forum Replies Created
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Hi @makerman,
Thanks for sharing this reminder to read the fine print – that’s always important no matter what product you’re using.
You’re 100% right. All our plans require a credit card in order to start, even the free plan.
However, it’s not our intent to scam you or charge you unexpectedly. That’s why you can control when and if your card on file is used within your account settings.
You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
We also strive to be fully transparent, so we stay in touch every step of the way. We do this by sending two email notifications before you reach your account limits. That way, you know what will happen next. Here’s a copy of what one of the emails says – https://a.supportally.com/qLMZTu.
And if needed, you can also take advantage of our 14-day unconditional money-back guarantee.
We’re sorry OptinMonster didn’t work out for you, and thank you again for trying OptinMonster out. Good luck with your future endeavors!
Thanks for sharing the love, @kirkthewilliams! Your kind words gave the entire team the “warm fuzzy feeling” and on behalf of OptinMonster, we’d just like to say https://gph.is/g/4DnjOLB
Thanks again for your kind words. We look forward to continuing to help you in every way we can!🙂
Thanks for taking the time to share your experience with the community, @mahmoudali! 😊
We are so pleased to hear our team has been so helpful and we’re excited to work alongside you in your success. If we can help with anything along the way, just let us know. We look forward to helping you achieve success in every way we can!
Thanks for taking the time to share your success with the community, @jmena0000 😊 The entire OptinMonster team wants to congratulate you on increasing your subscriptions!
We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!
Hi @jitmeng,
Thanks for taking the time to share your happy experience with the community 😊
We are so pleased to hear that you are already loving OptinMonster and we’re excited to work alongside you in your success.
As you continue to use OptinMonter, don’t forget to check out the resources within OptinMonster University. It’s filled with a collection of courses and guides to help with your marketing journey.
Thank you again for choosing OptinMonseter. We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can! 😊
Hi, @backfolder,
I’m sorry to hear you’re not happy with OptinMonster so far.
I want to help you have a better experience and share a few things that can help.
First, while all our plans require a credit card to start, we never want you to worry about unexpected changes. That’s why you can control when and if your card on file is used within your account settings.
Simply set your pageview and upgrade preferences to “Suspend campaigns until pageviews reset at the beginning of the next month” to ensure the card on file is not used if your account reaches its limits.
You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
And if needed, you can also take advantage of our 14-day unconditional money-back guarantee.
Now that you know how to adjust your account settings, I’d like to help you learn how OptinMonster can work for you.
I’ll need you to send a message to [email protected] and share more details about what you’d like to do with OptinMonster. Then, our team can give you our best advice.
I’ll see you over there!
Hi, @peterpan1956,
You’re right on both accounts. All our plans require a credit card to start, and popups can be annoying when not built correctly.
That said, we give you complete control of when/if your account is charged through your account settings. You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
And we have plenty of resources to make sure your popups don’t suck. Here’s one of my favorite posts where we discuss the top 6 reasons popups suck (and the solution to the problem).
6 Reasons Why Popups, Welcome Gates and Slide-Ins Suck
Even if you are charged, or you’re not 100% happy with OptinMonster, you can take advantage of our 14-day unconditional money-back guarantee. If you’d like to request your refund, please notify us by sending a message to [email protected].
I hope this helps clarify, and we’re sorry OptinMonster didn’t work out for you. Good luck with your future endeavors!
Thanks for taking the time to share your happy experience with the community, @juliorivera89 😊.
We are so pleased to hear that you’re loving OptinMonster! If we can help with anything along the way, just let us know. We look forward to helping you achieve success in every way we can! 😊
We’re so pleased to know you’re loving OptinMonster, @clasoth, and Rahul has been so helpful along the way! I shared this with the team, and they were thrilled to hear about your appreciation 🙂.
We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!
Hi, @mikeltelleria89,
I’m sorry to hear you’ve felt scammed by OptinMonster. That’s certainly not our intention!
We strive to be fully transparent, so we stay in touch every step of the way. We do this by sending two email notifications before you reach your account limits. Here’s a copy of what one of the emails says – https://a.supportally.com/qLMZTu
We also give you full control of what happens to your account if you do need to upgrade. That way, you never have to worry about moving off your selected plan or being charged unexpectedly.
If you are upgraded, or you’re not 100% happy with OptinMonster, we offer a 14-day unconditional money-back guarantee. I see that our team has processed your refund for your account as well on 11/30 and moved you to our free plan per your request.
If you’d like to completely uninstall OptinMonster, you’ll first want to disconnect your account by following this guide: https://optinmonster.com/docs/how-to-install-the-optinmonster-wordpress-plugin/#Disconnect_Account
Then, follow the steps here to officially uninstall the plugin: https://www.wpbeginner.com/beginners-guide/how-to-properly-uninstall-a-wordpress-plugin/
I hope this helps. We’re sorry OptinMonster didn’t work out, but we wish you luck with your future endeavors!
We’re so pleased to know you’re loving OptinMonster, @puresoul88, and David was so helpful as you launched your campaign! I shared this with the team today, and they were thrilled to hear about your appreciation 🙂.
We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!
Thanks for sharing your kind words, @toliswasp 😊.
We’re so pleased to hear that you’re loving OptinMonster and you’re already making progress towards your goals. We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!
Thank you for sharing these kind words, @jasminequigley! We’re so glad our team was helpful and cheery.
If we can help with anything else along the way, just let us know. We look forward to helping you achieve success in every way we can!
Thank you for sharing your experience, @aeyeni, and for being part of OptinMonster for over a year! We’re so pleased to know you’re loving OptinMonster, and Sami was able to help you achieve the perfect solution! I shared this with the team today, and they were thrilled to hear about your appreciation 🙂.
We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!
Thanks so much for sharing your happy experience, @angela02! We’re so pleased to know Rahul has been so helpful along the way! I shared this with the team, and they were thrilled to hear about your appreciation 🙂.
We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!