Siera

Hi @renangeographia,

You’re right; all our plans, including the free plan, require a credit card in order to start, and have specific pageview limits and features available to them.

It’s kind of like how you might be billed for internet service or a phone plan. Depending on the phone or internet package you choose, you might get more lines, gigs of data, or other additional features. If/when you near the limit of your selected package, they let you know they’ll be charging you if you go over.

We take this same approach and send out 2 email notifications when you near the limits of your selected OptinMonster plan. Here’s a copy of what one of the emails says – https://a.supportally.com/i/JqE1xU

We also give you full control of what happens to your account if you do near those limits (shown in the email linked above). If you do not wish to have your service continue when you reach the account’s limits, you can simply set your pageview and upgrade preferences to “Suspend campaigns until pageviews reset at the beginning of the next month.”

You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/.

And if needed, you can also take advantage of our 14-day unconditional money-back guarantee. If you are automatically upgraded, or you’re not 100% happy with OptinMonster, we offer a 14-day unconditional money-back guarantee.

I see that our team has just processed your refund for your account as well. You should see the funds in your bank account within 5-10 business days, depending on your bank’s policies.

Thanks again for taking the time to talk to us! We always appreciate the feedback.

Hi @myblogjustrocks,

Thanks for sharing your experience with us. While all our plans require a credit card to start, we never want you to worry about unexpected charges. That’s why you can control when and if your card on file is used within your account settings.

Simply set your pageview and upgrade preferences to “Suspend campaigns until pageviews reset at the beginning of the next month” to ensure the card on file is not used if your account reaches its limits.

You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/.

And if needed, you can also take advantage of our 14-day unconditional money-back guarantee.

We’d also like to help you remove the plugin if you’re still having trouble. If you haven’t already, please reach out to our support team at [email protected] so we can get you all taken care of.

Thanks for sharing your feedback @pauldrecksler; I appreciate you explaining how this affected your experience. It’s certainly not our intention to be misleading or unethical, so I’ve shared your feedback with our team for review.

Thanks again for taking the time to talk to us! We always appreciate feedback and suggestions.

Thank you so much for sharing your experience, @allegroseniorliving! We’re thrilled to hear our team exceeded your expectations.

If you haven’t already, we’d like to invite you to join our Beta Program, which will allow you to use new features before they are officially released! You can learn more about our Beta Program and how to join here: https://optinmonster.com/docs/how-to-enable-optinmonster-beta-program.

Thanks again for your kind words and for being the best part of OptinMonster!

Kindly,
The Team at OptinMonster

Thanks so much for the positive feedback, @jimringers! We’re thrilled to hear you’re enjoying OptinMonster, and our team could be so helpful.

We are always here for you and look forward to helping you in every way we can!

Thanks so much for sharing your feedback, @coloradomg! We’re glad to hear that our team exceeded your expectations, and we’ll make sure that Mustafa receives the recognition they deserve – he’ll be thrilled to hear your kind words.

We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, We look forward to helping you in every way we can!

Thanks so much for sharing your experience, @mktfacilrc! We’re thrilled to hear you’ve enjoyed OptinMonster so much you’re sharing us with your clients.

If you haven’t already, make sure to check out our Affiliate Program.

We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!

Thank you for sharing these kind words, @avab7! We’re so glad you’re enjoying OptinMonster, and our team helped you get the perfect look for your campaign.

If we can help with anything along the way, just let us know. We look forward to helping you achieve success in every way we can!