Siera

Thanks so much for sharing your experience, @isocertification! We’re so glad to hear our team could be valuable in helping you get up and running with OptinMonster!

We’re excited to continue to work alongside you in your success and can’t wait to see what you accomplish next.

Thank you for sharing these kind words, @devmanifest name! We’re so glad you’re enjoying OptinMonster and can’t wait to see what you accomplish.

If we can help with anything along the way, just let us know. We look forward to helping you achieve success in every way we can!

Thanks for taking the time to share your experience with the community, @justinemorales 😊. I’m glad to hear you’re finding OptinMonster easy to use, and I appreciate your feedback on the mobile experience.

It’s true, we do recommend following industry standards by creating separate campaigns for mobile and desktop visitors.

The single most important reason to do this is that visitor behavior is different on each device. When you have separate campaigns for mobile and desktop, not only can you more effectively target your offers based on behavior, but you also get more accurate stats when reporting on campaign performance.

That said, here are two tips to make creating mobile campaigns easier:

Tip 1: Convert your desktop campaigns to a mobile-optimized template.

You can convert any existing campaign to be mobile-only by duplicating your desktop campaign and enabling the mobile pop-up option. See more on this here.

Tip 2: If you’d like to save time and show one campaign to both types of visitors, mimic the mobile experience.

Campaigns that work the best on desktops and mobile devices have content more vertically stacked rather than lots of columns where content may shift on smaller devices.

If you’d like to chat more about mobile design, please let us know! We are always here for you and look forward to helping you in every way we can!

Thanks again!

Thanks for taking the time to share your kind words with the community, @stevemahind 😊

We are so pleased to hear that the OptinMonster team has been so helpful and we’re excited to continue to work alongside you in your success.

Thanks for sharing your experience, @minalux! Our entire team looked a little like this when they read your kind words.

We’re incredibly grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!

Congratulations on your first 50 leads, @casastraniera! We’re so glad you’re enjoying OptinMonster and can’t wait to see what you accomplish next.

If we can help with anything along the way, just let us know. We look forward to helping you achieve success in every way we can!

Hi @marbs,

Thanks for taking the time to share your feedback about our free plan sign-up process. It sounds like there has been a miscommunication which is entirely on us. Let me clarify why a $168 invoice was prepared for your account.

While I couldn’t find your account to verify, it sounds like your campaign received quite a few views (congrats) and reached the free plan view limit. The free plan allows your campaigns to be shown 300 times.

When an account reaches its view limit, our system automatically upgrades it to the next plan level. However, you can adjust your pageview and upgrade preferences to ensure the card on file is not used if your account reaches its limits.

You can read more about those settings here – https://optinmonster.com/docs/pageview-and-upgrade-preferences/.

And if your card is charged unexpectedly, you can take advantage of our 14-day unconditional money-back guarantee.

That said, we could undoubtedly clarify what situations your card is used in and how to adjust your pageview and upgrade preferences during the sign-up process. I’ll share a few suggestions for improving this experience with our team this week.

We’re sorry OptinMonster didn’t work out for you and thank you again for sharing your feedback. Good luck with your future endeavors!