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Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] SUCURI: SiteCheck error: Unable to properly scan your site. 403 Forbidden

Plugin Author Sucuri
(@sucuri)

2 years, 1 month ago

Most likely its the ip that is being blocked. I can’t list the ip’s here but if you email us at info@sucuri[.]net we would be happy to share the IP addresses with you so you can allow list them.

Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] ⚠️SUCURI plugin NOT closed – fix imminent

Plugin Author Sucuri
(@sucuri)

2 years, 2 months ago

a series of unfortunate events. for full transparency here is what happened.

as we were updating our dmarc records the email associated with our plugin account was deleted.

in the meantime with our last update we did not change the header showing that it was updated for the most recent wordpress version so there was a mismatch between what we reported and the header.

wordpress emailed us to fix it and the email bounced so they took the plugin offline

we are working with wordpress to fix the issues and hope to have it fully resolved today.

Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] Can’t Find .htaccess File with Core in a Subdirectory

Plugin Author Sucuri
(@sucuri)

3 years, 2 months ago

this should be resolved with latest update can you confirm?

Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] Google Fonts on dashboard

Plugin Author Sucuri
(@sucuri)

3 years, 2 months ago

last update should of resolved this issue

Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] Sucuri Firewall completely disabled my site

Plugin Author Sucuri
(@sucuri)

3 years, 2 months ago

resolving out issue

Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] Block of Certain PHP Files NGINX

Plugin Author Sucuri
(@sucuri)

3 years, 3 months ago

Checking with devs and should have an update for you next week

Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] Conflict With GoDaddy “Hi Jetpack, All Ready To Go!”

Plugin Author Sucuri
(@sucuri)

3 years, 3 months ago

checking with the devs on this and should have some more information next week

Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] Sucuri Firewall completely disabled my site

Plugin Author Sucuri
(@sucuri)

3 years, 3 months ago

Hi Machepap can I get the ticket number so I can follow up there? going to be a lot easier to trouble shoot from inside the dashboard then on the forums. you can email it to [email protected] attention hammer or post it here thx.

Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] Disable outgoing sucuri Email alerts completely

Plugin Author Sucuri
(@sucuri)

3 years, 3 months ago

Hi Hossein,
by default it will send alerts to the account used at signup of the plugin. deleting the emails there prevents it from sending due to no address but it will still attempt to send since you have those alerts checked to send.

if you scroll down on the alert settings page you should see options on what alerts to send. disabling all alerts will prevent the emails from sending (though not sure why you would not want any alerts but it is an option)

Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] Not Getting Alert Email

Plugin Author Sucuri
(@sucuri)

3 years, 3 months ago

closed duplicate thread

Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] Can’t Find .htaccess File with Core in a Subdirectory

Plugin Author Sucuri
(@sucuri)

3 years, 3 months ago

Hi Tracy

I believe this is due to the way the hardening works but am not completely sure I am working with our dev team to confirm and will follow up next week.

you can go into the settings and disable the hardening option in the uploads folder and it should stop the errors

Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] Not getting Emails

Plugin Author Sucuri
(@sucuri)

3 years, 3 months ago

Sorry for the delay in response

it could be any number of reasons.
it is designed to send emails to whatever email was used at signup of the plugin but additional emails can be added (I would try adding your current email)
Has any of the alert options changed?
has any post types been disabled ?
is it being marked spam in your email client?

Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] Suddenly my IP has been blocked by Website Firewall

Plugin Author Sucuri
(@sucuri)

3 years, 3 months ago

Hey Justaniceguy sorry for the delay. the screenshot shows sitecheck where is your ip being blocked? more info would be fantastic can you send it to [email protected] and mark it attention Joshua Hammer I will be happy to take a look and help figure this out.

Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] SiteCheck error: Unable to properly scan your site. Timeout reached

Plugin Author Sucuri
(@sucuri)

3 years, 3 months ago

Hey there it is most likely due to sitecheck being blocked please whitelist our ip’s and it should resolve the issue

162.216.19.183 and 173.255.233.124 and 23.239.19.95 and 162.243.27.93 and 35.175.205.111 and 34.229.141.32 and 52.203.142.240 and 52.87.213.12 and 184.73.140.53 and 18.206.213.51

Forum: Plugins
In reply to: [Sucuri Security - Auditing, Malware Scanner and Security Hardening] Can I delete sucuri-auditlogs.php

Plugin Author Sucuri
(@sucuri)

3 years, 3 months ago

it will delete your audit trail if you do but should not cause any other issues

Viewing 15 replies - 1 through 15 (of 22 total)

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