Jeff Alvarez
Forum Replies Created
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Hi @mkovcu ,
Could you please confirm the versions installed running on your site? I just tried the cart condition feature and it’s returning no HTML entities, it’s rendering fine. Below are screenshots of my setup and output:
I’m currently running:
WooCommerce : 10.8.0
Storefront Theme: 4.6.2
Advanced Coupons for WooCommerce Free: 4.7.2Setup:
https://ibb.co/0pL0HNZV
https://ibb.co/HLZm13DF
https://ibb.co/qLjhBS6kYou mentioned 9.4x and above for WooCommerce but I’m unable to accurately replicate the reported bug. Is there a specific step to replicate this behavior?
- This reply was modified 1 day, 3 hours ago by Jeff Alvarez.
Hi @antonic93 ,
You would need to use the Product Translation Addon extension. You can learn more about it here: https://adtribes.io/knowledge-base/getting-started-with-the-product-feed-translation-addon/
Do note that you would need a translation plugin allong side the translation addon for this to work. At the moment we support:
- Polylang
- WPML
- Translatepress
You can find our pricing here: https://adtribes.io/pricing/
Hi @kathleen36 ,
Can you please provide more information on which platform you are uploading the files to. Also, please include your debug log: https://adtribes.io/knowledge-base/send-your-debug-log-to-support/
Hi @ianatkins ,
Can you please check if you have any failed scheduled actions or any critical errors? Also, you mentioned that it’s stuck at 90%, can you try lowering your batch size and see if that fixes things.
If not, try creating a new feed and see if that helps with stability. There can be cases where simply manually refreshing or creating a new feed fixes things.
And if you haven’t yet, run a basic debug to confirm that it isn’t a plugin or theme conflict.
Hi @vinieaffini ,
So your description for the feed is missing the important data? Could you please send me your debug log as well as a screenshot on how your descriptions are set for the product?
See: https://adtribes.io/knowledge-base/send-your-debug-log-to-support/
Hi @palpal1 ,
This is mostly a workflow from Meta/Facebook so it’s hard to provide a fix from our side. What’s happening is that Meta is redirecting you to
/cart/?fbclid=… it should be ?add-to-cart=PRODUCT_ID
What you can try checking is:
- Checkout URL setting — In Commerce Manager → Your Shop → Settings → Checkout, confirm “Checkout on another website” is selected and the URL points to your product page (not
/cart/). checkout_urlfield in the feed — If your feed includes acheckout_urlcolumn, check what value it’s sending. If it’s pointing to/cart/, that would explain this directly.- checkout_url: instead of link to the cart, link it to the product page and see if this helps.
It’s best to reach out to Meta’s support team directly for more information on a way to get around this. If they suggest us to implement x please let us know, and I’ll raise it up with our developers.
From what I know with Meta shopping, it does not automatically add items to the cart for checkout. The user would usually land on the single product page (to add to cart).
Hi @cpasquis ,
We currently do not support that feature so I’ll raise up a feature request for it but please keep in mind that I’m unable to provide any ETAs when this will be released.
But it is possible via snippet, please use this:
add_filter( 'adt_product_feed_shipping_data', function( $shipping_data, $product, $feed ) {
// Shipping method labels to exclude (partial match, case-insensitive).
$excluded_methods = array(
'Local Pickup',
'Express Post',
'United Kingdom Shipping Flat rate GB',
);
return array_values( array_filter( $shipping_data, function( $method ) use ( $excluded_methods ) {
foreach ( $excluded_methods as $excluded ) {
if ( stripos( $method['service'] ?? '', $excluded ) !== false ) {
return false;
}
}
return true;
} ) );
}, 10, 3 );You will want to add the excluded_methods, Here’s how you can find the method labels: https://ibb.co/hFnWjHSF
Hi @ntraines,
We aren’t able to replicate the error and have not heard from you in our inbox/email, so we’ll assume that you were able to resolve the issue.
If you are still facing issues, please open up another forum post and/or reach out via email. If possible, please also include some screenshots or a recording on how to replicate the error.
Can you please confirm if you are using a 3rd party pluginor theme feature to set these 2.5kg pricing? At the moment our plugin does not support decimal quantities only whole numbers.
Hi @theolivetree ,
I ran more test and was able to replicate the behavior. I’ll raise up the bug report with our developers to get it sorted.
As a test, can you try increasing your batch size? Set it to 500 – 2000 and see if that helps.
- This reply was modified 2 weeks, 6 days ago by Jeff Alvarez.
Hi @theolivetree ,
I just tried generating the feed as CSV format without any issues: https://sharing.clickup.com/clip/p/t9016247508/1d0fe16c-a8bc-49f2-8930-cb3f16e8e935/1d0fe16c-a8bc-49f2-8930-cb3f16e8e935.webm?filename=screen-recording-2026-05-08-08%3A38.webm
Can you please go to WooCommerce > Status > Logs and check for any error logs? If yes can you send it here so I can get more information on what’s happening?
Also, can you please confirm if you already checked for any plugin or theme conflicts as I’m unable to replicate the bug report.
Hi @adamstocklotstv ,
I’ve raised a feature request to support Merkandi but do note that we aren’t able to provide any ETAs when it’ll be released.
Hi @adamstocklotstv ,
We currently do not support nested attributes. Could you please provide more information on what channel you planning to upload the feed to?
I’ll raise up a feature request
Hi @vilu8 ,
Looking at your error code it seems that you are Elite/paid user as such I’m unable to provide further support here. Please reach out via our contact form: https://adtribes.io/my-account/support/
Having said that from the error message its’ likely that you are passing a value that uses an unsupported value.
Try the following
1 – Go to Woocommerce > Settings and run the Sync Product Feed : https://ibb.co/MxncTzc4
2 – Try creating a new feed or duplicate the current feed and remove any rules/filters.Also, double check that your product feed elite/pro is on the latest version: https://adtribes.io/changelog/
Hi @pvnanini ,
For the batch size, this will be shown on the completed feeds:
You also mentioned that the feed generation is failing. Can you please confirm that the failed actions is logged in WooCommerce > Status > Scheduled Actions?
Also sometimes, simply creating a new feed or duplicating the feeds can solve the issue. Also, do try lowering your batch size further and see if that helps with performance or enable this option: https://adtribes.io/knowledge-base/what-does-disable-http-feed-generation-requests-do/?utm_source=pfp&utm_medium=manage-settings&utm_campaign=httpfeedgenerationsetting