supsystic
Forum Replies Created
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Forum: Plugins
In reply to: [Smart Popup by Supsystic] Popups don’t work anymoreHello @staipa
Thank you for reaching out.
Could you please let us know on which page of your website the popup from our plugin should appear? This will help us perform an initial check and identify the issue more quickly.We’re looking forward to your reply and will be happy to assist further.
Thank you so much for your kind words!
We’re thrilled to hear that the Photo Gallery plugin helps showcase the painter’s work so beautifully – that’s exactly what it’s designed for.We also truly appreciate your feedback about our support. Providing honest, reliable service is very important to us, and it means a lot to know that it shows.
Thanks again for taking the time to share your experience. If you ever need any assistance, we’re always happy to help!
Forum: Reviews
In reply to: [Smart Popup by Supsystic] Violate Plugin Policy.Hi @tien-nguyen
I’m really sorry for the frustration with that popup – that’s definitely not the experience we want for you. We’d love the chance to change your mind and get this fixed immediately.
Could you please reach out to us via our support form on site?
We’ll jump on it right away and make sure this is resolved for you in record time.
Great to hear you found the issue and got it working! You’re absolutely right — the table needs to be properly initialized when placed inside tabs for it to display correctly.
Feel free to reach out if you run into any other problems. We’re here to help!
Thanks for using our plugin!
Forum: Plugins
In reply to: [Pricing Table by Supsystic] Automatic apostrophe escaping issueHi,
Thanks for reporting this issue. We’re aware of this problem with certain languages — WordPress’s built-in kses method treats those apostrophes as potentially harmful, so it automatically adds escaping backslashes when you save.
Unfortunately, we don’t have a quick fix for this at the moment. However, I’ve escalated this to our development team so they can take another look at possible solutions.
We appreciate your patience, and we’ll keep you updated if we find a workaround.
Forum: Plugins
In reply to: [Contact Form by Supsystic] Plugin BugHi,
Thanks for the detailed information and for trying those troubleshooting steps. Since the icon list isn’t loading even after all that, this looks like it needs deeper investigation on our end.
Could you please submit a support ticket through our website? That way our team can look into your specific setup and help get those icons loading properly.
Forum: Plugins
In reply to: [Easy Google Maps] No Icons When Clicking CHOOSE ICONHi,
Thanks for the detailed information and for trying those troubleshooting steps. Since the icon list isn’t loading even after all that, this looks like it needs deeper investigation on our end.
Could you please submit a support ticket through our website? That way our team can look into your specific setup and help get those icons loading properly.
Forum: Plugins
In reply to: [Easy Google Maps] loading=asyncHi,
Could you clarify which specific element is throwing the warning? That way I can provide you with the exact solution. Is it a script tag, an iframe, an image, or something else?
Thanks!
Forum: Plugins
In reply to: [Pricing Table by Supsystic] Issue after updating to v1.10.01Hello, @jjwr11
Thanks for reporting this. What’s happening here is not an issue with the Pricing Table by Supsystic plugin itself, but with the WP Cerber security plugin.
After the update, WP Cerber is mistakenly treating some of the plugin’s JS and CSS files as restricted resources, so it blocks requests to them. When those files are blocked, the pricing tables can’t load their styles and scripts properly — which is why the plugin doesn’t work as expected.
How to fix this:
- In your WP admin, go to WP Cerber → Security Rules (or the tab where you configure access restrictions).
- Add the following plugin paths to the “safe/whitelisted” list so they are not blocked:
/wp-content/plugins/pricing-table-by-supsystic/modules/tables/js/frontend.tables.js/wp-content/plugins/pricing-table-by-supsystic/modules/tables/js/modal.js/wp-content/plugins/pricing-table-by-supsystic/modules/tables/js//wp-content/plugins/pricing-table-by-supsystic/js/responsiveText.js/wp-content/plugins/pricing-table-by-supsystic/css/jquery.icheck.css
- Clear your cache/CDN if you’re using one, then reload the page.
Once those files are whitelisted, the pricing table plugin will work normally again.
Hello,
On mobile devices the plugin automatically reformats tables for easier readability, which is why you’re seeing the columns stack vertically in portrait mode.To keep the table always displayed in its original format (and allow horizontal scrolling instead), please go to the table settings and select the “Horizontal Scroll” display option. With this enabled, the table won’t be restructured on mobile — users will simply be able to scroll sideways to see all the columns.
This way, the table will look consistent across desktop, tablet, and mobile devices.
Forum: Plugins
In reply to: [Contact Form by Supsystic] Fatal error when submit form from front sideHello, @hashirama244
SMTP Error: Could not connect to SMTP host. Failed to connect to server
Isn’t actually a bug in the Contact Form by Supsystic plugin itself — it means that PHPMailer (which WordPress uses under the hood) could not establish a connection to your SMTP server.
1. Double-check your SMTP settings
- Host: Use the correct SMTP server (e.g.,
smtp.gmail.com,smtp.office365.com, etc.). - Port: Usually
587(TLS) or465(SSL). - Encryption: Must match the port (TLS with 587, SSL with 465).
- Username / Password: Make sure credentials are correct and the mailbox is active.
2. Verify server/network connectivity
- Ensure your web host allows outbound SMTP connections.
👉 Many shared hosting providers block port 25 and sometimes even 465/587. - To test, try running:
telnet smtp.gmail.com 587from the server. If it times out, your host is blocking the connection. In that case, you’ll need to contact your hosting support or use an alternative mailer service.
Forum: Plugins
In reply to: [Data Tables Generator by Supsystic] remove top/bottom lineHi @edpp,
Thanks for reaching out to us!
It looks like the link you provided is incorrect. Could you please double-check it and send us a valid one?Hi @mbdd,
Thanks for reaching out to us! Could you please let us know which version of the plugin you currently have installed?
We’ve already implemented a fix for this issue in the latest version, so updating might resolve the problem.Forum: Reviews
In reply to: [Photo Gallery - Responsive Image Galleries by Supsystic] Bait and switchHi, @jcurtisclark
I’m really sorry to hear that you’ve had a disappointing experience with us.
Could you please let us know where exactly you saw information suggesting that this gallery type is not part of the PRO version? On the plugin’s main page, the comparison table clearly shows that this gallery type is included in PRO.
If we’ve unintentionally misled you somewhere, we’d truly appreciate it if you could point it out so we can fix it and make things clearer for everyone.
Looking forward to your reply 🙏
Forum: Reviews
In reply to: [Data Tables Generator by Supsystic] great plugin for data tables!Thank you very much for taking the time to share your feedback with us.
We truly appreciate it! Your reviews are invaluable to us as they provide valuable insights into how we can improve the Data Tables Generator plugin and make it even better for all our users. Your words also serve as a great source of motivation for our team as we continue to develop and enhance our products. Rest assured that we are committed to meeting your needs and delivering the best possible experience with our plugin.
If you have any further suggestions or questions, please don’t hesitate to reach out. We’re here to help!