tabbyai

Thank you for bringing this to our attention.

We’re happy to confirm that the reported issue has already been fixed in our latest WordPress Tabby Checkout plugin release (version 5.9.2).

If you have any further questions or concerns kindly contact [email protected]

Dear @jamilphullani20 ,

We are sorry for the delay here.

If you are still facing the same issue – kindly send your request to [email protected] with all the details and screenshot and our Integration team team will help you to resolve the issue.

Best regards,

Dear @shamrin,

We have reviewed the integration on your website https://academy.ph7.ae, and everything appears to be working correctly without any issues on our end.

If you are still experiencing problems, we recommend sending your request to [email protected], and our team will be happy to assist you in troubleshooting the issue further.

Let us know if you need any additional support!

Best regards,

Dear @sahithk

Thank you for your question. Our developer has provided the following instructions to adjust the position of the Tabby promo snippet on the single product page:

1. Current Placement:
   By default, the snippet is added in the file includes/class-wc-tabby-promo.php on line 6 using the action:
   add_action('woocommerce_before_add_to_cart_form', array( CLASS, 'product_promotion') );
   In WooCommerce templates (e.g., woocommerce/templates/single-product/add-to-cart/simple.php), this corresponds to the following hook:
   
   <?php do_action( 'woocommerce_before_add_to_cart_form' ); ?>
2. Removing the Snippet from the Current Position:
   To remove the snippet from this default position, add the following code to the functions.php file in your theme:
   add_action( 'plugins_loaded', 'move_tabby_product_promotion' ); function move_tabby_product_promotion() { if (class_exists('WC_Tabby_Promo')) { remove_action('woocommerce_before_add_to_cart_form', array( 'WC_Tabby_Promo', 'product_promotion') ); } }
   
3. Adding the Snippet to a Custom Position:
   To display the Tabby promo in a different position, use the following steps:
   Add this line to your desired template location:
   <?php do_action( 'tabby_product_promotion' ); ?>
   
   Then, in the functions.php file of your theme, add:
   add_action('tabby_product_promotion', array( 'WC_Tabby_Promo', 'product_promotion'));
   
   For example, your functions.php file would look like this:
   add_action( 'plugins_loaded', 'move_tabby_product_promotion' ); function move_tabby_product_promotion() { if (class_exists('WC_Tabby_Promo')) { remove_action('woocommerce_before_add_to_cart_form', array( 'WC_Tabby_Promo', 'product_promotion') ); add_action('tabby_product_promotion', array( 'WC_Tabby_Promo', 'product_promotion')); } }
   
   If you have any further questions kindly contact [email protected]

Dear @hyeonjulee,

Thanks for your question.

Kindly send your question to [email protected] and our team will investigate the compatibility of Tabby plugin with Divi theme.

Dear partners,

Kindly send your requests to [email protected] , our Integrations team will support you with you issue.

Sorry for the inconveniences.

Dear @alizaitoun1000,

I checked the integration on your website https://mybalsam.com/ and I can confirm that Tabby is working as expected without any issues.

However I can see that you use test keys. In case if you ready to go to production kindly contact [email protected] for further steps.

Dear @codeziweb,

Both the text and the moon icon have been already removed.

In case if you have any further questions please contact [email protected]