tatof

Just for clarification

Problem is fixed, it was a bug with the “new payment experience” option.
After turning that off its fixed. New update will fix this bug.

This option is only a setting that changes your admin view op payment options.. you dont need it.

Hey,

ahhh. didn’t read that option correctly..

It is not possible to make a conditional rule for this? So sometimes the discount rule would not be applied if coupons are added. and sometimes the discount rule will work fine in combination with coupons.

Please dont mark this post as resolved. The problem issnt fixed. And please read the earlier posts before making statements about bugs/fixes.

As you can see in my posts above I tried to find any conflicting plugins. Without any luck. Also a status report is posted in my third reply. please take a look at that.

The fact that the button works for creditcard, paypal and not iDEAL is making met believe that its infact a problem with Stripe API. Also exactly the same code base works with pay.nl payment provider and refund iDEAL.

So please can you look at the API log or something why this is going wrong? I’ve got no custom code or plugin that does anything with iDEAL. And the fact that only “refund by iDEAL” has a bug and nothing else does suggest it issnt a site bug. Customers still pay with iDEAL without any problems. Only refund doesnt work.

Edit: I turned off all plugins & switched tot twentytwenty theme

This is the result: https://devtof.nl/stripe-bug3.mp4

As you can see, same bug, same problem. With all plugins turned off and twentytwenty theme activated.

• This reply was modified 1 year ago by tatof.
• This reply was modified 1 year ago by tatof.
• This reply was modified 1 year ago by tatof.

Hey Moses,

No luck ☹️ this morning I tried (on the live version):

1. Downgrading to 9.4.1
2. Reconnection Stripe and resetting webhooks
3. Placed new test order
4. Cleared cache
5. Tried refund option in test order (no luck)

I also tried:

• Disabling WP rocket caching
• Changing to twentytwenty theme
• Disabling plugins that could be a problem
• Searching for Stripe settings that can effect “refund by iDEAL”

I could not find any WooCommerce / API settings in my Stripe.com account. Is that correct? I suspect the problem could be a setting in Stripe admin panel. All the settings in woocommerce->payments->stripe are correct.

I’m almost certain that its a plugin bug. Because we also have a German webshop with exactly the same plugins & code base but the only difference is that that shop has an other payment provider. “pay.nl”

https://www.productlicenties.nl [stripe]
https://www.produktlizenzen.de [pay.nl]

Here you can see that the automatic refund button still exists on the German site + pay.nl plugin:

Hey @lovingbro

The bug is created by the last plugin update. I’ve read on Stripe forums that a rollback to 9.4 would help, where can I rollback the plugin?

Awnsers to your list:

1. Order Status 
   The order is status complete
2. Stripe Gateway Connection 
   Stripe is connected, we receive payments
3. Order Meta (Charge ID) 
   The “_stripe_charge_id” is set correctly with a unique py_ number
4. Stripe Account Balance 
   Balance is more then enough 9k+
5. Plugin Conflict or Caching 
   Allready tried this and there is no caching on the backend
6. Software Updates 
   All plugins, wordpress and server data is up-to-date

This happens to all current en past orders that used stripe sinds the plugin 9.5.* update.
This bug also exists on an other webshop of mine.

Here is a status report: https://pastebin.com/UPnyMB1r

Here is how I made it with JS. (it works but would love to have a native php solution)

made it myself with JS

Yes Json is the fix! thanks 🙂 works perfectly

array( 'tatof/usp',
    array(
        'data' => [
            'block_usps_usps_0_buu_icon' => '{"element" : "", "class" : "fa-classic fa-light fa-check", "id" : "check", "family" : "classic", "style" : "light", "prefix" : "fa-classic fa-light", "hex" : "\\f00c", "unicode" : ""}',
            '_block_usps_usps_0_buu_icon' => 'field_677e951905035',           
        ],
    ),
),

• This reply was modified 1 year, 4 months ago by tatof.