technoid28

First, I never said that non-admin users use live search. I used the words pre-fill or autofill. Live search used by admins gives me a list to choose from. Pre-fill/auto-fill fills in only the user’s data. I understand the difference. (BTW, please do not use bold letters. That is considered screaming. We are a customer of 7 years.)

The info you provide about billing_phone was useful. We are not a Woo Commerce site. We do not use billing_phone. We have custom fields for our users phone numbers. We also do not have a registration form. The admin enters the user’s data including the phone numbers for the custom fields.

I did a database dump and you are correct in that the billing_phone field for the user who had the problem was incorrect. I’m not sure how the billing_phone field got set but there are probably other random errors in that field or it is blank since the administrator does not set it.

We can fix the existing issue by scrubbing the database and copying our custom field to billing_phone. But since are not a Woo Commerce site, it would be work done just to get the signup phone field right. Also since it’s not a field we are able to set using the normal new user entry, we’d have to upload the billing_phone separately.

Since we are not a Woo Commerce site it would be useful to be able to specify which field from which to extract the phone number for the signup. I realize that this would be a new capability but it would be very helpful for us.

No one is sharing accounts. Each has their own. We only allow logged-in users to access this tool. Live search uses the WP User database only.

The problem happened when the admin was signing someone up. Live search is enabled. When the name is chosen out of the list of users presented, it fills in the info correctly except for the phone number. The phone number that appears is that of another user with the same last name.

The problem also can happen when a logged-in non-admin user enters their own data. They type their name and the pre-fill puts in their data with the wrong phone number. I had gotten this complaint once before and was not able to figure out what was wrong. But this time I looked deeper and found that the problem happens if that person has the same last name as someone else. Note: It doesn’t happen for all users with same last names. But when it happens it is consistent, i.e. it is very reproducible.

A volunteer can correct the error when filling in the form for themselves because of course they know their own phone number and can see the error. But an admin would not be able to know the phone number was wrong unless they looked the user up in the database, which defeats the purpose of the live-search.

I think there is a bug in the live search or autofill.

We are already on 5.6.7. The problem occurs on 5.6.7 and earlier.

I noticed this is still an issue in the latest update. Is this still on the to-do list? Thx.

The control character is a line feed. I will send you a copy of the text we load into our database as well as a notepad++ screen showing the control character.