Hi, sorry for the delay. Was waiting to hear from my client. Unfortunately this is not resolved. Disabling all plugins and the custom theme for this client isn’t an option for this client. This really seems like an issue with whatever hooks or triggers that WooCommerce uses to send mail. All actions WooCommerce is responsible for can be executed, so I wonder how likely it is that they’re being blocked by a conflicting plugin. The issue is that the initial status of “Completed” doesn’t trigger the email until it’s manually re-set. I can’t find any documentation about the hooks used, the configuration for the emails is very limited, and I can’t tell if a paid version would have more options that would allow us to circumvent this issue. Any help in those areas would be much appreciated. Thanks!
The order statuses are still marked “completed” — they payments are marked as successful, so the gateway seems to be communicating correctly. It’s only when they’re changed from “completed” manually and back again that WooCommerce sends the email assigned to the “order is completed” action.
