themacmaker
Forum Replies Created
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@lovingbro Thanks for the info. I followed your steps on my staging site to switch to the Storefont theme, all plugins deactivated except woocommerce and payment gateway, submitted another order, and the email I received is unchanged in appearance–looks exactly like the screenshot I shared above.
As for my production site, I uninstalled and deleted my child theme along with the child theme configurator plugin a few days ago. The site is now using Astra theme with Astra Pro add on. The transactional emails are untouched. Here’s the content for the admin-new-order email: https://pastebin.com/tcRctXJP.
I enabled the modern email templates again on Production and ran a test order. Here’s what the admin-new-order email looks like in gmail:
Here’s the status report for production: https://pastebin.com/qvRD15ge
I also went ahead and processed the order to see what the customer will receive (sent with AutomateWoo). The styling issues are the same:
This was the content of the email I received in my test for a new order using MailPoet’s sending service. No image, but the product name/alt tag/description (whichever one it is) is still present.
@lovingbro I tried each of your troubleshooting steps and none of them changed the format of the emails. I assumed they were displaying the alt text, but I can confirm that the bolded text to the left of the images is either the alt text, description, or title of the image itself, as that information is all stored in the image file. Here are screenshots to verify:
The legacy templates don’t include images and therefore don’t show the image title, only the product name:
It’s worth noting that the email the customer receives through AutomateWoo is also now displaying the same way using the “order-table” tag.
I use a child theme of Astra Pro. I had a bunch of updates to run when I returned from vacation, including themes and woocommerce plugins, so it’s hard to tell which one is causing this. It looks like the email field got separated from the rest of checkout, but what bothers me is the placeholder “username” since I don’t give my customers the option to create accounts. I feel like this will deter buyers if they think they need an account to order.
Here’s the screenshot:
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-0400<br>Newest: 2023-08-23 00:02:16 -0400 Failed: 40<br>Oldest: 2022-09-27 16:26:42 -0400<br>Newest: 2023-08-22 23:12:38 -0400 Pending: 7<br>Oldest: 2023-08-23 20:21:40 -0400<br>Newest: 2023-08-28 17:21:33 -0400 Status report information Generated at: 2023-08-23 09:57:04 -04:00<br>`