themacmaker
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Modern email template design issues@lovingbro Thanks for the info. I followed your steps on my staging site to switch to the Storefont theme, all plugins deactivated except woocommerce and payment gateway, submitted another order, and the email I received is unchanged in appearance–looks exactly like the screenshot I shared above.
As for my production site, I uninstalled and deleted my child theme along with the child theme configurator plugin a few days ago. The site is now using Astra theme with Astra Pro add on. The transactional emails are untouched. Here’s the content for the admin-new-order email: https://pastebin.com/tcRctXJP.
I enabled the modern email templates again on Production and ran a test order. Here’s what the admin-new-order email looks like in gmail:

Here’s the status report for production: https://pastebin.com/qvRD15ge
I also went ahead and processed the order to see what the customer will receive (sent with AutomateWoo). The styling issues are the same:
Forum: Plugins
In reply to: [WooCommerce] New modern email template displaying alt tagsI finally figured out what was happening thanks to your note about the code missing a line. I had to delete the admin-new-order php file from the child theme and let the system create a new clean file. Once I did that, the email came through as expected! Thank you all for your patience and help navigating this issue. This ticket can be closed.
Forum: Plugins
In reply to: [WooCommerce] New modern email template displaying alt tagsThis was the content of the email I received in my test for a new order using MailPoet’s sending service. No image, but the product name/alt tag/description (whichever one it is) is still present.
Forum: Plugins
In reply to: [WooCommerce] New modern email template displaying alt tagsHere’s the email-order-items.php code: https://pastebin.com/BU6Y7XvN.
I’ll try sending through Mailpoet on my staging site…
Forum: Plugins
In reply to: [WooCommerce] New modern email template displaying alt tagsSure! Here’s the contents of the admin-new-order php file: https://pastebin.com/LTdUrgWi
Forum: Plugins
In reply to: [WooCommerce] New modern email template displaying alt tags@mosesmedh Thanks for your detailed reply. The problem, however, does occur with default themes, as I noted in my last message on troubleshooting. The only parts of those emails that Astra is overriding is placeholder text, nothing design related. Any other thoughts?
Forum: Plugins
In reply to: [WooCommerce] New modern email template displaying alt tags@lovingbro I tried each of your troubleshooting steps and none of them changed the format of the emails. I assumed they were displaying the alt text, but I can confirm that the bolded text to the left of the images is either the alt text, description, or title of the image itself, as that information is all stored in the image file. Here are screenshots to verify:


The legacy templates don’t include images and therefore don’t show the image title, only the product name:

It’s worth noting that the email the customer receives through AutomateWoo is also now displaying the same way using the “order-table” tag.
Forum: Plugins
In reply to: [WooCommerce] New modern email template displaying alt tagsThanks for your responses! I use Astra and Astra Pro for a theme. Here’s the source code: https://pastebin.com/erMV5n9L
Enabling the country field fixed the problem! Thank you!
@karlemilnikka brilliant! That worked and I never would have thought of that. Thank you!
Hi Sean! I don’t have a staging site and worry what might break by switching themes, even briefly. I can’t afford to pull the site offline either. The theme I’m using is Astra Pro if that helps at all!
Forum: Plugins
In reply to: [WooCommerce] Username field required at checkoutI use a child theme of Astra Pro. I had a bunch of updates to run when I returned from vacation, including themes and woocommerce plugins, so it’s hard to tell which one is causing this. It looks like the email field got separated from the rest of checkout, but what bothers me is the placeholder “username” since I don’t give my customers the option to create accounts. I feel like this will deter buyers if they think they need an account to order.
Here’s the screenshot:

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-0400<br>Newest: 2023-08-23 00:02:16 -0400 Failed: 40<br>Oldest: 2022-09-27 16:26:42 -0400<br>Newest: 2023-08-22 23:12:38 -0400 Pending: 7<br>Oldest: 2023-08-23 20:21:40 -0400<br>Newest: 2023-08-28 17:21:33 -0400 Status report information Generated at: 2023-08-23 09:57:04 -04:00<br>`Forum: Fixing WordPress
In reply to: eCommerce mix & matchWill do, thank you!