ThemeHigh
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Since we haven’t heard back from you, we believe that your issue is resolved.
We are going to mark this thread as resolved.
Thank you!
Since we haven’t heard back from you, we believe that your issue is resolved.
We are going to mark this thread as resolved.
Thank you!
We hope your issue is resolved. We are going to mark this thread as resolved.
Thank you!
That’s strange! Usually, the value gets saved in the database even if you remove the billing prefix from the field name.
This issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.
Thank you!
Forum: Plugins
In reply to: [Order Delivery Date And Time] dates in orders are not consistent!To help address the issue you are facing with our plugin, we kindly request you to raise a ticket through our website. A ticket is like a formal request for assistance or support, and we are using the Zendesk ticketing system for that process.
You can raise a ticket through the below given link.
https://themehigh.zendesk.com/hc/en-us/requests/new
Thank you!
Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.
Thank you!
Hi,
We are glad to know that your concern has been resolved.
Please do let us know if you have any other queries.
Thank you!Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.
Thank you!
Forum: Plugins
In reply to: [Order Delivery Date And Time] dates in orders are not consistent!Hi,
The issue you have mentioned seems to be strange. Can you please verify the whether the orders are different.
If you are still facing the issue, can you please raise a ticket through our website? We hope our technical team will be able to help you.
Thank you!
Hi,
Can you verify if the field name begins with either ‘billing_‘ or ‘shipping_‘?
If so, kindly rename the field by removing the ‘billing_’ or ‘shipping_’ prefix.
Please be informed that when a field is created using prefix billing_ and shipping_ then it will be considered as the default field and will be saved as User Meta Data.
Thank you!Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.
Thank you!
Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.
Thank you!
Hi,
Could you please confirm whether the billing_country/shipping_country field is enabled? If not, please check after enabling the country field.
If you are still facing the issue then the issue needs to be checked in detail, please raise a ticket through our website?
Thank you!
Let me answer your queries separately.
>>There is no option in My Account page to add/edit new addresses.
Unfortunately, this requirement cannot be achieved using the lite version of our plugin.
>>Also very tough to use this plugin on checkout page.
Could you please provide us with more details regarding this issue most probably with the help of screenshots, it will be much easier.
Thank you!
Please be informed that we are passing our fields and its values to the below hooks :
1) woocommerce_before_single_product 2) woocommerce_before_add_to_cart_button or woocommerce_after_add_to_cart_buttonIf the above hooks are available in the “single product page template” from the custom theme, then the extra fields will be displayed in that location.
If you are still unable to achieve the desired functionality, then it needs a detailed check. Please raise a ticket through our website. We hope our technical team will be able to help you.
Thank you!