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Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

Thank you!

Since we haven’t heard back from you, we believe that your issue is resolved.

We are going to mark this thread as resolved.

Thank you!

Please be informed that in WooCommerce, when a billing prefix is provided, it is stored using an underscore(_) key.

When an order is created, we are saving it using the “woocommerce_checkout_update_order_meta” hook, resulting in the data being saved twice.

To prevent the data from being saved twice, it is necessary to save it without the “billing_” prefix.

Unfortunately, currently, it is the only feasible option available.

Thank you!

Unfortunately, none of our customers have reported this till now.

Would you mind trying again from your end? 

The Extra Product Option value is saved in woocommerce_order_itemmeta table inside the below-mentioned fields(column name).

meta_key, meta_value

Thank you!

Let me answer your questions one by one.

>>i have been using this plugin for a few months and not had any issues with it. But today the options I had selected for my checkout page are not showing up.

Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

>>I also need the phone number to be required not optional which it was but now says optional when filling in the fields.

Please ensure that you have enabled the option “Enable required validation override for address fields.” in the plugin’s Advanced Settings tab.

Thank you!

Could you please confirm whether you have enabled the option “Display in Emails” and “Display in Order Detail Pages” inside the field’s Basic Details tab? If not, please check after enabling this option.