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  • Thread Starter ticurt

    (@ticurt)

    Well, I reinstalled the plugin and it couldn’t send emails anymore. So I checked the box asking to delete all data on uninstallation. I reinstalled it. Now it works, I sent a dozen test emails. I saved the list of backup codes. I wanted to test WP mail SMTP. I installed it, when I saw the complexity of the steps, I fired it, I don’t want to hear about it.

    If ever we don’t get the email anymore, I’ll let you know.

    Thank you for your dedication.

    Thread Starter ticurt

    (@ticurt)

    « So when someone tries to log in with the same user, an email is not sent because HOTP codes never expires. This is as such by design. »

    `It seems to me that if this were the case, I should at least receive a code. But it is clear that one should be able to send a new code if necessary and receive it.

    I don’t understand this idea of a HOTP code that never expires. How does the fact that the code doesn’t expire prohibit issuing another one?

    One thing is for sure: I’d like it to work, reliably. If we take the risk that it won’t work and therefore we can’t log in, I can’t use the plugin. I don’t want to have to go through FTP, especially for other users.

    Thanks for your efforts. 😊

    Thread Starter ticurt

    (@ticurt)

    Hello,

    Sorry to disappoint you, I understand your disappointment, I would be too. Nevertheless, on the support forum we can see that this problem is recurrent, there are a number of messages that have the same problem. And my server sends emails very well. And when I installed the plugin, it worked perfectly. I tried it 4 or 5 times and each time I got the code and I was able to log in, I was delighted. The next day I wanted to log in, and I never got the code. I asked for a new code, nothing. I tried in two other browsers (Firefox and Edge), nothing. Done, it didn’t work anymore. So I had to go directly to the FTP to deactivate the plugin to be able to connect and I deleted it.

    Believe me, I regret it, because I was very happy to have found this plugin, but there is clearly a reliability problem. If my server had a problem, if the plugin didn’t work, if there weren’t so many posts on the support forum with the same problem indicating that I’m far from being the only one…

    Sorry, I thank you for your email, which really touches me, I feel the will to do well. When we do something for others, as you do, we want it to work. I dedicate my life to my actions, fighting windmills, it is painful. But this is just a plugin and I’m not sure I’ll reinstall it. Although I’d really like to give you that pleasure.

    Best regards, thx, Thierry

Viewing 3 replies - 1 through 3 (of 3 total)