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  • Thread Starter timmorris

    (@timmorris)

    Wayne, I’ve found the issue and it was on our side. Our ISP changed the hosting on our mailboxes and the emails weren’t arriving properly. It’s all working now. It does post the full message when we want it to post an excerpt as per the rest of the blog set-up. I can’t find any information on that setting or why it is ignoring the blog settings?

    Thread Starter timmorris

    (@timmorris)

    Morning Wayne,

    Overnight we have had half a dozen emails be sent in. The log is up and running (set to collect logs for 2 emails) and says that it is collecting data but it doesn’t appear to have placed a file in the media library.

    It does appear that when it is finding emails from the incoming address it is saying that the email has been sent from another address. We do know that other address but cannot fathom why it is referencing it, or how. When we do add that address to the Authorised Addresses it is still rejected. We’ve also set that email up as an Admin but no dice.

    Tim.

    • This reply was modified 8 years, 7 months ago by timmorris.
    Thread Starter timmorris

    (@timmorris)

    Thanks for the prompt response Wayne.

    I’ve installed the support addon and as soon as I have the .zip file I will email it over.

    Tim.

Viewing 3 replies - 1 through 3 (of 3 total)