tison_

@eskapism – Ok now we’re getting the error on all of our sites on wpengine, so I’m getting 20-40 alerts per day now that the upgrade is failing. So this is becoming a larger issue for us now.

Have you any idea how we can fix it? Or patch it? Please let me know if I can do anything to help.

@garrettdigital thank you for the add’l info

Pär @eskapism , We just updated to the latest manually so I’ll let you know if it arises again (no issues so far). Thank you for your help,

T

@eskapism – I just received another notification (about 13 mins ago) saying the same message (upgrading from 5.20 to 5.22 failed to update), and looking in the logs I don’t see any fatal errors in the logs hmm.

@hpjbw – thank you for this additional info, very helpful.

To add to HP’s note – we are on WP 6.9 (and still encountered the failed upgrade today),

Thank you for the help Pär,
T

Hi @jawada,

We have the latest version of the plugin (4.3.9) and we are still seeing these errors in the php log (below). Ok I will submit a support ticket in the portal:

KILLED QUERY (19174 characters long generated in /nas/content/live/euclidsys/wp-content/plugins/popup-builder/com/helpers/ConfigDataHelper.php:202): SELECT t.*, tt.* FROM wp_terms AS t INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id WHERE t.term_id IN (2141,644,1171,1656,626,1176,645,1696,1168,1177,646,647,648,790,649,1698,1669,1167,1170,650,651,592,627,1662,1663,1700,2,2170,652,653,654,655,1921,657,593,1230,1314,659,660,658,661,662,663,664,665,666,667,668,669,2614,670,671,672,1256,673,1255,1657,2600,2108,2171,1310,2599,674,1318,2601,791,675,676,677,678,679,680,1660,1661,1701,681,682,683,684,2613,685,686,687,688,1,1231,2615,3821,594,1313,595,689,1392,3825,3824,10,5,6,1181,1175,690,691,692,693,694,695,696,697,789,1699,698,699,700,701,1980,702,1248,703,1917,704,705,706,1174,707,708,2942,709,710,3810,2142,711,712,1246,713,3,1173,714,715,1916,1308,2111,2174,3412,1316,8,717,718,719,1391,1311,2173,2967,1178,1180,1697,596,7,4,1075,720,2865,1172,1247,721,536,108,1106,1107,1108,1109,1110,1111,1112,1113,1114,1115,109,1116,1117,1118,1119,1120,1121,1122,1123,1124,1125,110,1126,1127,1128,1129,1130,1131,1132,1133,1134,1135,111,1136,1137,1138,1139,1140,1141,1142,1143,1144,1145,112,1146,1147,1148,1149,1150,1151,1152,1153,1154,1155,113,1156,1157,1158,1159,1160,1161,1162,1163,1164,1165,114,1166,1182,1183,1184,1185,1186,1187,1188,1189,1190,115,1191,1192,1193,1194,1195,1196,1200,1197,1259,1198,116,1199,1201,1202,1203,1204,1205,1206,1207,1208,1209,117,1210,1211,1212,1213,1214,1216,1217,1218,1219,118,1220,1221,1222,1235,1223,1224,1225,1260,1226,1232,119,1233,1234,1236,1237,1238,1240,1239,1241,1242,1243,120,1244,1261,1245,1249,1250,1251,1252,1253,1254,1262,121,1263,1264,1265,1266,1338,1267,1268,1339,1269,1270,122,1272,1271,1273,1274,1275,1276,1277,1280,1278,1279,123,1340,1281,1282,1283,1284,1285,1286,1287,1288,1289,124,1290,1291,1292,1293,1341,1296,1297,1298,125,1299,1300,1301,1302,1303,1304,1305,1306,1307,1319,126,1320,1342,1321,1322,1325,1326,127,1343,1344,1329,1345,1330,1331,1332,1333,1334,1336,128,1335,1337,1346,1347,1348,1349,1350,1351,1352,1353,129,1354,1355,1356,1357,1358,1359,1360,1361,1362,1363,130,1364,1365,1366,1367,1368,1369,1370,1371,1372,1373,131,1374,1375,1376,1377,1378,1379,1380,1381,1382,1383,132,1384,1385,1386,1387,1388,1389,1390,1394,1395,1396,133,1397,1398,1399,1400,1401,1402,1403,1404,1405,1406,134,1407,1408,1409,1410,1411,1412,1413,1414,1415,1416,135,1417,1418,1419,1420,1421,1422,1423,1424,1425,1426,136,1427,1428,1429,1430,1431,1432,1433,1434,1435,1436,137,1437,1438,1439,1440,1441,1442,1443,1444,1445,1446,138,1447,1448,1449,1450,1451,1452,1453,1454,1455,1456,139,1457,1458,1459,1460,1461,1462,1463,1464,1465,1466,140,1467,1468,1469,1470,1471,1472,1473,1474,1475,1476,141,1477,1478,1479,1480,1481,1482,1483,1484,1485,1486,142,1487,1488,1489,1490,1491,1492,1493,1494,1495,1496,143,1497,1498,1499,1500,1501,1502,1503,1504,1505,1506,144,1507,1508,1509,1510,1511,1512,1513,1514,1515,1516,145,1517,1518,1519,1520,1521,1522,1523,1524,1525,1526,146,1527,1528,1529,1530,1531,1532,1533,1534,1535,1536,147,1537,1538,1539,1540,1541,1542,1543,1544,1545,1546,148,1547,1548,1549,1550,1551,1552,1553,1554,1555,1556,149,1557,1558,1559,1560,1561,1562,1563,1564,1565,1566,150,1567,1568,1569,1570,1571,1572,1573,1574,1575,1576,151,1577,1578,1579,1580,1581,1582,1583,1584,1585,1586,152,1587,1588,1589,1590,1591,1592,1593,1594,1595,1596,153,1597,1598,1599,1600,1601,1602,1603,1604,1605,1606,154,1607,1608,1609,1610,1611,1612,1613,1614,1615,1616,155,1617,1618,1619,1620,1621,1622,1623,1624,1625,1626,156,1627,1628,1629,1630,1631,1632,1633,1634,1635,1636,157,1637,1638,1639,1640,1641,1642,1643,1644,1645,1646,158,1647,1648,1649,1650,1651,1652,1653,1654,1655,1664,159,1665,1666,1667,1668,1670,1671,1672,1673,1674,1675,160,1676,1677,1678,1679,1680,1681,1682,1683,1684,1685,161,1686,1908,1688,1689,1690,1691,1692,1693,1694,162,1695,1703,1704,1705,1706,1707,1708,1709,1710,1711,163,1712,1713,1714,1715,1716,1717,1718,1719,1720,1721,164,1722,1723,1724,1725,1726,1727,1728,1729,1730,1731,165,1732,1733,1734,1735,1736,1737,1738,1739,1740,1741,166,1742,1743,1744,1745,1746,1747,1748,1749,1750,1751,167,1752,1753,1754,1755,1756,1757,1758,1759,1760,1761,168,1762,1763,1764,1765,1766,1767,1768,1769,1770,1771,169,1772,1773,1774,1775,1776,1777,1778,1779,1780,1781,170,1782,1783,1784,1785,1786,1787,1788,1789,1790,1791,171,1792,1793,1794,1795,1796,1797,1798,1799,1800,1801,172,1802,1803,1804,1805,1806,1807,1808,1809,1810,1811,173,1812,1813,1814,1815,1816,1817,1818,1819,1820,1821,174,1822,1823,1824,1825,1826,1827,1828,1829,1830,1831,175,1832,1833,1834,1835,1836,1837,1838,1839,1840,1841,176,1842,1843,1844,1845,1846,1847,1848,1849,1850,1851,177,1852,1853,1854,1855,1856,1857,1858,1859,1860,1861,178,1862,1863,1864,1865,1866,1867,1868,1869,1870,1871,179,1872,1873,2089,1874,1875,1876,1877,1878,1879,1880,180,1881,1882,1883,1884,1885,1886,1887,1888,1889,1890,181,1891,1892,1893,1894,1895,1896,1897,1898,1899,1900,182,1901,1902,1903,1904,1905,1906,1907,1909,1910,1911,183,1912,1913,1914,1915,1918,1919,1920,1922,1923,1924,184,1925,1926,1927,1928,1929,1930,1931,1932,1978,1933,185,1934,1935,1936,1937,1938,1939,1940,1941,1942,1943,186,1944,1945,1948,1949,1950,1951,1952,1953,187,1954,1955,1956,1957,1958,1959,1960,1961,1962,1963,188,1964,1965,1966,1967,1968,1969,2090,1970,1971,1972,189,1973,2091,1974,1975,1976,1977,1979,1981,1982,1983,190,1984,1985,2092,1986,1987,1988,1989,1990,1991,1992,191,1993,1994,1995,1996,1997,1998,1999,2000,2001,2002,192,2003,2004,2005,2006,2008,2009,2010,2011,2012,193,2013,2014,2015,2016,2017,2018,2019,2020,2021,2022,194,2023,2024,2025,2026,2027,2028,2029,2030,2031,2032,195,2033,2034,2035,2036,2037,2038,2039,2040,2041,2042,196,2043,2044,2045,2046,2047,2048,2049,2050,2051,2052,197,2053,2054,2055,2056,2057,2058,2059,2060,2061,2070,198,2062,2063,2064,2065,2066,2067,2068,2069,2071,2072,199,2073,2074,2078,2079,2080,2081,200,2082,2083,2084,2086,2095,2096,2711,201,2097,2098,2099,2100,2101,2102,2103,2104,2105,2106,202,2107,2109,2110,2712,2112,2113,2114,2115,2116,2117,203,2118,2713,2119,2120,2121,2714,2122,2123,2124,2125,204,2126,2127,2128,2715,2129,2130,2131,2132,2133,2134,205,2135,2136,2137,2138,2139,2140,2143,2144,2145,2146,206,2147,2148,2150,2151,2152,2153,2154,2155,2156,207,2157,2158,2159,2160,2161,2716,2162,2163,2164,2165,11,208,2166,2167,2168,2169,2172,2175,2176,2177,2178,2179,209,2180,2181,2182,2183,2184,2185,2186,2187,2188,2189,210,2190,2191,2192,2193,2194,2195,2196,2197,2198,2199,211,2200,2201,2202,2203,2204,2205,2206,2207,2208,2209,212,2210,2211,2212,2213,2214,2215,2216,2217,2218,2219,213,2220,2221,2222,2223,2224,2225,2226,2227,2228,2229,214,2230,2231,2232,2233,2234,2235,2236,2237,2238,2239,215,2240,2241,2242,2243,2244,2245,2246,2247,2717,2248,216,2249,2250,2251,2252,2253,2254,2255,2256,2257,2258,217,2259,2260,2261,2262,2263,2264,2265,2266,2267,2268,218,2269,2270,2275,2271,2272,2273,2274,2276,2277,2278,219,2279,2280,2281,2282,2283,2284,2285,2286,2287,2288,220,2289,2290,2291,2292,2293,2294,2295,2296,2297,2298,221,2299,2300,2301,2302,2303,2304,2305,2306,2307,2308,222,2309,2310,2311,2312,2313,2314,2315,2316,2317,2318,223,2319,2320,2321,2322,2323,2324,2325,2326,2327,2328,224,2329,2330,2331,2332,2333,2334,2335,2336,2337,2338,225,2339,2340,2341,2718,2342,2719,2343,2344,2720,2345,226,2346,2347,2348,2349,2350,2351,2352,2353,2354,2355,227,2356,2357,2358,2359,2360,2361,2362,2363,2364,2365,228,2366,2367,2368,2369,2370,2371,2372,2373,2374,2375,229,2376,2377,2378,2379,2380,2381,2382,2383,2384,2385,230,2386,2387,2388,2389,2390,2391,2721,2392,2393,2394,231,2395,2396,2397,2398,2399,2418,2400,2401,2722,2402,233,2403,2404,2405,2406,2407,2408,2409,2410,2411,2412,232,2413,2414,2415,2416,2417,2419,2420,2421,2422,2423,234,2424,2425,2426,2427,2428,2429,2430,2431,2432,2433,235,2434,2435,2436,2437,2438,2439,2440,2441,2442,2443,236,2444,2445,2446,2447,2448,2449,2450,2451,2452,2453,237,2454,2455,2456,2457,2458,2459,2460,2461,2462,2463,238,2464,2465,2466,2467,2468,2469,2470,2471,2472,2473,239,2474,2475,2477,2478,2479,2480,2481,2482,2723,240,2483,2484,2485,2486,2487,2488,2489,2490,2491,2492,241,2493,2494,2495,2496,2497,2498,2499,250