tommy83

Hello @femiyb

No, the problem is not solved.
It only fix the “loop loading” problem when you click the refund button.
But mollie still do not send the money back to client.

Please fix that issue.

We also reply to your dev via email, but nobody reply.

BR
Tommy

Hello @femiyb

your team contact us now after one full week delay/waiting. In the feedback they only confirmed the problem: we are also not able to start a refund.

• We do not create the ticket to get an confirmation.
• We created the ticket to get an solution and fix the problem in the plugin

In forum (facebook group) i can see some other people have the same problem.
And @emkemk also have the same problem.

Its feeling mollie is doing their best to do not give impact in support.
When your team will start working on the ticket and not only confirm the problem to say after this: start the refund direct via website? We know that we can start a refund via website, but why we wait one full week to get feedback like this? And why they are not interested to fix the problem?

We going to contact again our account amanager and supervisitor. We can not wait longer if this week nobody write back with handson in solution.

BR

Hello @femiyb .
Thank you for your feedback. Yes, we already disabled all other plugins.
We using default theme.
No custom code in functions.php.
Tested with php 8.2 and 8.3.
Memory limit is set to 2G.
We do not hit any server limits. We tested this case on root server and managed server (kinsta).

And yes, we already wrote to your support here https://www.mollie.com/contact/merchants. But nobody reply to us, so we wrote here an ticket.

BR
Tommy

Hello,

Since Spamhaus listings are dynamic and can change, I recommend reaching out directly to your hosting provider or email service provider, as they may be able to assist with deliverability issues.

This feedback is not correct.

We contact already spamhaus and they told us:
woocommerce.com hit some spamtraps by sending emails to spamtraps. So all emails which contains a direct link to woocommerce.com/* will be blocked by spamhaus.
We have blocked woocommerce.com – and not your domain.

Before we already contact our email service provider. They told us the same:
Not your domain or email is listed by spamhaus – its woocommerce.com which is listed on spamhaus and they shoud click on unlist button after solving the issue.

So every webshop which contains woocommerce.com in the email footer will be blocked frome mail service providers which are partner with spamhaus. And in europe 90% of all email services are partner with spamhaus.

1. Why you still contain woocommerce.com in email footer out of the box without handle this spam issue by interact with spamhaus?
2. Why you do not click the “remove from spamhaus” button to unblock your domain and solve the issue for all users which contains woocommerce.com in the email footer out of the box?

Also not correct feedback:
Since Spamhaus listings are dynamic and can change

woocommerce.com is listed on http://www.spamhaus.org/dbl/ (in reply to end of DATA command)

The domain woocommerce.com is listed on spamhaus. So why spamhaus shoud unlist our domain or our email service provider shoud do something here? Its on your side and you shoud work very fast on this issue. With spamhaus you can not play and make jokes, the issue will increase to a dramatic problem from month to month. And the unblock time will take more time. Confirmed by spamhaus support after we contact them with your feedback.

BR
Tommy

• This reply was modified 1 year, 2 months ago by tommy83.

Hello.

regarding db content we used this sql query:

SELECT option_name, length(option_value) AS option_value_length FROM wp_options WHERE autoload='yes' ORDER BY option_value_length DESC LIMIT 10;

This ends in this result:
https://paste.pics/SSRP7

“I assume this is a rhetorical question.”
-> Not really. Please check your support threads. Its an evergreen and a lot of users stuck in this issue.

1 week later… any update?

So your plugin description on ww.wp.xz.cn is not compatible. You wrote your plugin is compatible with subscription plugin from woocommerce. Finally its not fully compatible. Any plugin to fix that simple and basic case of subscriptions in a bundle? This is nothing special and other feed plugins supporting this. Also possible via rules. But your plugin only write: we are compatible with both plugins but it ends in feature request.

Please send me your feedback if you plan to improve this soon like in other feed plugins which are free. If we do not get any feedback we wills tart an dispute on ww.wp.xz.cn to check the description and plugin code again based this support issue and compare it with the descirption.

BR
Tommy

Hello.

Do you have any update?