tope316

Hi @inpsydekrystian,

Please let me know if a patch or update will be available. Thank you!

I just found out that the transients are causing this issue. When I clear these, the product I mentioned is now added. But then after several tests, I encounter this issue again but on a different product. When I clear the transients again it starts to work again.

Why are the transients messing this up? Is there a way to disable these transients?

Hello @juaancmendez,

WPEngine checked that the load_fragments ajax call is still causing high usage.

6734 [action] => load_fragments

/nas/content/live/soniashowalter/wp-content/plugins/yith-woocommerce-wishlist/includes/class-yith-wcwl-ajax-handler.php
50: add_action( 'wp_ajax_load_fragments', array( 'YITH_WCWL_Ajax_Handler', 'load_fragments' ) );
51: add_action( 'wp_ajax_nopriv_load_fragments', array( 'YITH_WCWL_Ajax_Handler', 'load_fragments' ) );
317: public static function load_fragments() {
318: if ( ! isset( $_REQUEST['nonce'] ) || ! wp_verify_nonce( sanitize_text_field( wp_unslash( $_REQUEST['nonce'] ) ), 'load_fragments' ) ) {

/nas/content/live/soniashowalter/wp-content/plugins/yith-woocommerce-wishlist/includes/legacy/class-yith-wcwl-frontend-legacy.php
268: 'load_fragments' => 'load_fragments',
278: 'load_fragments_nonce' => wp_create_nonce( 'load_fragments' ),

/nas/content/live/soniashowalter/wp-content/plugins/yith-woocommerce-wishlist/includes/class-yith-wcwl-frontend.php
733: 'load_fragments' => 'load_fragments',
743: 'load_fragments_nonce' => wp_create_nonce( 'load_fragments' ),

Is there a way to minimize this activity?

I was able to resolve the issue by enabling the AJAX loading in the YITH Wishlist settings. Sorry for wasting any of your time.

Hi @pulak00,

Sorry about that. I have now removed the IP restriction. Please try again.

Thank you.

Hi @shahzeenfarooq,

I already tested many times and cannot replicate the duplicate products in an order. So I do not think this is a plugin or theme issue.

Here is the system status report:

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0.05MB + Engine InnoDB<br>wp_e_submissions: Data: 0.08MB + Index: 0.27MB + Engine InnoDB<br>wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_gf_entry: Data: 2.03MB + Index: 0.03MB + Engine InnoDB<br>wp_gf_entry_meta: Data: 2.05MB + Index: 2.05MB + Engine InnoDB<br>wp_gf_entry_notes: Data: 1.03MB + Index: 0.03MB + Engine InnoDB<br>wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_options: Data: 3.39MB + Index: 0.08MB + Engine InnoDB<br>wp_pimwick_gift_card: Data: 0.03MB + Index: 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Index: 0.45MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 340.94MB + Index: 369.94MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_operational_data: Data: 207.80MB + Index: 105.27MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 227.80MB + Index: 237.38MB + Engine InnoDB<br>wp_wc_order_stats: Data: 185.73MB + Index: 205.44MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 240.81MB + Index: 633.73MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 619.00MB + Index: 1679.98MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.22MB + Index: 0.50MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpf_meta_data: Data: 1.50MB + Index: 1.19MB + Engine InnoDB<br>wp_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpf_meta_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpf_meta_values_bk: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpf_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpf_modules_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpf_usage_stat: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wt_iew_action_history: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_yith_wcwl: Data: 0.36MB + Index: 0.17MB + Engine InnoDB<br>wp_yith_wcwl_lists: Data: 0.28MB + Index: 0.22MB + Engine InnoDB Post Type Counts<br><br>acf-field: 13<br>acf-field-group: 5<br>acf-post-type: 2<br>acf-taxonomy: 1<br>acf-ui-options-page: 2<br>attachment: 3225<br>custom_css: 2<br>customize_changeset: 1<br>elementor_font: 2<br>elementor_library: 20<br>elementor_snippet: 1<br>iksm: 1<br>nav_menu_item: 31<br>oembed_cache: 3<br>page: 23<br>post: 4<br>product: 1900<br>product_variation: 4<br>revision: 33<br>shop_order: 347741<br>shop_order_placehold: 1313061<br>testimonial: 71<br>video: 56<br>wp_navigation: 1<br>wpcode: 12 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (29)<br><br>WooCommerce Authorize.Net Gateway: by Pledged Plugins – 6.1.8<br>Gravity Forms: by Gravity Forms – 2.8.18<br>Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.6.3.1<br>Advanced Custom Fields PRO: by WP Engine – 6.3.4<br>Advanced Custom Fields: by WP Engine – 6.3.6<br>FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.28.1<br>Better Search Replace: by WP Engine – 1.4.7<br>Ele Custom Skin: by Dudaster.com – 3.1.9<br>Elementor Pro: by Elementor.com – 3.23.3<br>Elementor: by Elementor.com – 3.23.4<br>301 Redirects: by WebFactory Ltd – 2.76<br>Essential Addons for Elementor: by WPDeveloper – 6.0.3<br>Gravity Forms reCAPTCHA Add-On: by Gravity Forms – 1.6.0<br>Hide Categories and Products for Woocommerce: by N.O.U.S. Open Useful and Simple – 1.2.9<br>Iks Menu: by IksStudio – 1.11.3<br>WPCode Lite: by WPCode – 2.2.1<br>JetWidgets for Elementor and WooCommerce: by Crocoblock – 1.1.8<br>Order Export & Order Import for WooCommerce: by WebToffee – 2.5.6<br>Product Import Export for WooCommerce: by WebToffee – 2.4.6<br>Min Max Default Quantity for WooCommerce: by WPFactory – 4.6.13<br>PW WooCommerce Gift Cards Pro: by Pimwick<br>LLC – 3.9<br><br>Stop User Enumeration: by Fullworks – 1.6.1<br>Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.5.7<br>WooCommerce Honey Pot Anti Spam: by Kudosta – 1.1.0<br>Product Filter by WBW: by WBW – 2.6.8 (update to version 2.7.3 is available)<br>Google Analytics for WooCommerce: by WooCommerce – 2.1.7<br>WooCommerce PayPal Payments: by WooCommerce – 2.9.0 (update to version 2.9.4 is available)<br>WooCommerce: by Automattic – 9.2.3 (update to version 9.4.1 is available)<br>YITH WooCommerce Wishlist: by YITH – 3.37.0 Inactive Plugins (2)<br><br>Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3<br>Maximum Products per User for WooCommerce: by WPFactory – 4.2.3 Dropin Plugins ()<br><br>advanced-cache.php: advanced-cache.php<br>object-cache.php: Memcached Must Use Plugins (6)<br><br>Elementor Safe Mode: by Elementor.com – 1.0.0<br>Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0<br>WP Engine Cache Plugin: by WP Engine – 1.3.2<br>WP Engine Seamless Login Plugin: by WP Engine – 1.6.1<br>WP Engine Security Auditor: by wpengine – 1.1.1<br>WP Engine System: by WP Engine – 6.3.0 Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>pw gift card (pw-gift-card)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature enabled: ✔<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 8 KB WC Pages<br><br>Shop base: #6 - /shop/<br>Cart: #7 - /cart/ - Contains the woocommerce/cart block<br>Checkout: #8 - /checkout/ - Contains the woocommerce/checkout block<br>My account: #9 - /my-account/<br>Terms and conditions: ❌ Page not set Theme<br><br>Name: Hello Elementor Child<br>Version: 2.0.0<br>Author URL: https://elementor.com/<br>Child Theme: ✔<br>Parent Theme Name: Hello Elementor<br>Parent Theme Version: 3.1.1<br>Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>WooCommerce Support: ✔ Templates<br><br>Overrides: hello-theme-child-master/woocommerce/emails/email-downloads.php<br>hello-theme-child-master/woocommerce/myaccount/form-edit-account.php<br>hello-theme-child-master/woocommerce/order/order-downloads.php<br>hello-theme-child-master/woocommerce/single-product-reviews.php Pimwick Plugins<br><br>PW WooCommerce Gift Cards Pro: License key: PW-672179d05cd55<br>Result: success<br>Cached: 2024-11-15 WooCommerce PayPal Payments<br><br>Onboarded: ✔<br>Shop country code: US<br>WooCommerce currency supported: ✔<br>Advanced Card Processing available in country: ✔<br>Pay Later messaging available in country: ✔<br>Webhook status: ✔<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: ✔<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br><br>Daily Cron: ✔ Next scheduled: 2024-11-16 03:30:07 -05:00<br>Options: ✔<br>Notes: 92<br>Onboarding: - Action Scheduler<br><br>Complete: 1,481<br>Oldest: 2024-10-16 01:23:40 +0000<br>Newest: 2024-11-15 13:16:55 +0000<br><br>Pending: 3<br>Oldest: 2024-11-15 19:58:49 +0000<br>Newest: 2024-12-12 06:20:49 +0000 Status report information<br><br>Generated at: 2024-11-15 08:23:51 -05:00<br>

Here is a fatal error log but this came before the order:

2024-10-30T06:12:01+00:00 Critical Cannot declare class PW_Gift_Cards, because the name is already in use  
Additional context
{
    "error": {
        "type": 64,
        "file": "/nas/content/live/soniashowalter/wp-content/plugins/pw-gift-cards/pw-gift-cards.php",
        "line": 70
    },
    "backtrace": [
        {
            "file": "/nas/content/live/soniashowalter/wp-content/plugins/woocommerce/includes/class-woocommerce.php",
            "line": 400,
            "function": "critical",
            "class": "WC_Logger",
            "type": "->"
        },
        {
            "function": "log_errors",
            "class": "WooCommerce",
            "type": "->"
        }
    ]
}

Thank you