topopti
Forum Replies Created
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here is your response to the cancelation request I sent yesterday:
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Hi Ralph,
Thank you for reaching out.
We have reviewed our records regarding the subscription associated with the email [email protected] (Subscription ID: sub_1OtbiOIBZkBOzupOG6N9Fp6Z | License Key: LIVE-VKNTQ-VCNR9-62MZC-4K2QR).
Based on our system logs and email records, we were unable to locate any cancellation request submitted for this subscription from this email address.
We did identify a previous communication where an upgrade request was discussed. We followed up regarding that request, but we did not receive a response confirming how you wished to proceed. Since no explicit cancellation request was received, the subscription remained active in the system.
If the cancellation request was sent earlier from another email address, kindly share the relevant email or details with us so we can review it internally and assist you accordingly.
We appreciate your cooperation and will be happy to investigate this further once we have the additional information.
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And the response you sent me last year on 3/17/2025 at 6:52am——
Hi Ralph,
Hope you are doing well.
Thank you for reaching out.
I am reaching out to you in regards to the recent email you sent to us about charges added to your account.
This is Avinash, Customer Success Manager at Conversios.
I completely understand your concern regarding the billing, and I sincerely apologize for any confusion caused. Please note that the payment for your subscription was processed via STRIPE, and as part of the payment method, recurring billing was enabled. However, you do have the option to manage your payments and subscriptions manually through your STRIPEaccount, should you prefer to make any changes directly. All details about subscriptions and payments are available here for your reference.
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2 years in a row, I have directly emailed requesting cancellation and I repeatedly get the above types of run around email stating you have nothing in your records and you have stilled not canceled my account. I have no access to a Stripe account connected to your payments. Your responses are deliberately ignoring my requests and you have lied here saying that I did not request a cancelation last year.Hi Elliot,
Updated to 5.12.3 when it came out and 5.12.4 today but still seeing the error.
Thanks, Elliot. Do you have an ETA on that? We’re currently unable to pay our affiliates.
Forum: Plugins
In reply to: [WooCommerce] Issue with woocommerce_refund_line_itemsWe updated to the latest version of WooCommerce Shipping and Tax which fixed the issue.
Thank you!
We updated to the latest version of WooCommerce Shipping and Tax which fixed the issue.
Thank you.
Forum: Reviews
In reply to: [Amazon Pay for WooCommerce] Misfunctioning ajax cart pluginWe ran into the same issue after doing a plugin update last night. Even after disabling the Xootix Side Cart plugin, our cart was still not working. After I disabled the Amazon Pay plugin, we were good to go. I cannot re-enable it now without it breaking our cart. Here is the error message we are receiving.
[06-Sep-2023 04:38:52 UTC] get_cart was called incorrectly. Get cart should not be called before the wp_loaded action. Backtrace: require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), WP_Hook->do_action, WP_Hook->apply_filters, WooCommerce->init, do_action(‘woocommerce_init’), WP_Hook->do_action, WP_Hook->apply_filters, WC_Amazon_Payments_Advanced->init, WC_Amazon_Payments_Advanced->init_gateway, WC_Gateway_Amazon_Payments_Advanced_Abstract->gateway_settings_init, WC_Payment_Gateway->init_settings, WC_Settings_API->init_settings, WC_Gateway_Amazon_Payments_Advanced_Abstract->get_form_fields, WC_Gateway_Amazon_Payments_Advanced_Abstract->has_other_gateways_enabled, WC_Payment_Gateways->get_available_payment_gateways, apply_filters(‘woocommerce_available_payment_gateways’), WP_Hook->apply_filters, WooCommerce\Square\Gateway->filter_available_gateways, WooCommerce\Square\Gateway\Gift_Card::cart_contains_gift_card, WC_Cart->get_cart, wc_doing_it_wrong. This message was added in version 2.3.