TrackShip

Hi @dtakriti ,

Please get in touch with TrackShip support through the support chat so we can locate your account and provide better assistance.

Best Regards

Hi there,

We already support ePacket To use this carrier, you just need to enable it in your settings.

We’ve recorded a quick video to guide you through the process—please watch this recording. Let us know if you need any further assistance!

Thanks,

Brijesh

Hi there,

Yes, a separate tracking plugin is needed, as TrackShip only functions after the order is shipped. It takes tracking information from the order that is added via plugins like Advanced Shipment Tracking, YITH, or others.

Which shipment tracking plugin are you currently using?

Please get in touch with TrackShip support through the support chat so we can locate your account and provide better assistance.

Best Regards

@kaulean – please advice, you left a review about a different plugin on our plugin, we are not AST, we are TrackShip

ok, so email should work. However, if you encounter any problems, you can always reach out to TrackShip for further assistance

Hi, I think you’re confusing our plugin with your shipment tracking plugin (AST), TrackShip does not have the functionality to add tracking info to orders, we get the tracking info that you add with the shipment tracking plugin when you fulfill (ship) your orders

Hi @joyryde – You can find this option in the General settings, also it will work for future shipment status notes and will not delete the old order notes.

I checked your screenshot and I understand your scenario better. We will also remove the SMS order notes for the next version since this info is anyway available in the logs. We will release the new version in the next couple of days.

Thanks

Please contact TrackShip support from your TrackShip account.