trinityaudio
Forum Replies Created
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Dear Sir or Madam,
Thank you for choosing our product and reaching out!
We do not support custom posts and pages. For custom type pages we have a JS tag that you can paste inside HTML. But it’s personal customization. You can request customization you need via this mail: [email protected]
Best regards,
Trinity AudioDear Davide,
Thank you for choosing our product and reaching out!
We have already fixed this issue!
Could you check and approve if it fixed?Waiting for your response!
Best regards,
Trinity Audio- This reply was modified 5 years, 8 months ago by trinityaudio.
Dear Davide,
We have already seen your issue in our logs and already added it to our plans. We will let you know when we fix it.
And if you have any questions, you can write on this mail: [email protected] to our support team.
Best regards,
Trinity AudioHello Jerems!
And thank you for reaching out to our support!
We have Skip HTML tags in wp-cabinet for it. And there you can add any class or tag to skip.
We’ll be more than happy to continue the conversation over email and solve the issues you are facing. Please don’t hesitate to reach out to [email protected]
Looking forward to hearing from you!
Hello,
Thank you for reaching our support and for using our product!
In order to try and understand what went wrong, we require some more information as your site URL.
Could you please share your email or reach out to [email protected] for our support team?Best regards,
Trinity AudioHello,
Thank you for reaching our support and for using our product!
In order to try and understand what went wrong, we require some more information as the your site URL, other plugins you are using and more.
Could you please share your email or reach out to [email protected] for our support team?Best regards,
Trinity AudioDear publisher,
Yes, we will provide podcasts functionality in the nearest future, now we are working on it.
Regarding the second question, audio is created one time and stored on our servers that’s why our player works faster after creating audio for the first listener.I case you have any question, don’t hesitate to contact us: [email protected]
Kind regards,
Trinity Audi SupportHi Tamie,
Thank you for reaching out!
Ads are configurable in a custom integration plan.
Please send an email to [email protected] to reach our client success teams for more information.Best regards,
Trinity AudioDear Tamie,
Thanks for the good question.
For this moment Trinity player can read the standard posts and can’t read PDF because our player works with HTML structure of the page.
Kind regards,
Trinity Audio SupportDear Tamie,
Thank you for your attention to our plugin!
For now, our plugin works only for posts.
We will analyze the software possibilities for WordPress you mentioned, and probably they will be added to our roadmap.Also, you can write to [email protected] email for faster and more convenient communication.
Let us know if we can help with anything else.
Kind regards,
Trinity Audio SupportHello Vicky Fadida,
Thank you for reaching out with this issue and we are happy to hear you like our plugin.
We will reach out to you with the email provided to get more information as the page provided is not reachable.Best regards,
Trinity AudioThank you Gustavo.
We have received you email and are trying to reproduce.Best regards,
Trinity AudioHello Peter,
Thank you for reaching out and apologies for the late response.
Would you be able to share the logs through the plugin menu?
It will help us in investigating the issue.Best regards,
Trinity AudioHello Gustavo,
Thank you for reaching out!
We’re happy to hear you like our plugin and we’ll do our best to solve the issue you are facing.
In order to investigate, would you be able to create a hidden post with the plugin enabled so we’ll be able to see and investigate?In addition, can you reach us at [email protected] for faster communication?
Best regards,
Trinity AudioHello and thank you for reaching out to our support!
We are happy to hear you like our plugin and we apologize for missing this request.As we can no longer see our player on your page, we don’t have a way to investigate what is the exact cause of that issue.
In regards to adding classes that will avoid text – this is something that we currently offer as part of our custom integration and we will add it to WordPress soon.We’ll be more than happy to continue the conversation over email and solve the issues you are facing. Please don’t hesitate to reach out to [email protected]
Looking forward to hearing from you!